---
title: "Add credit to a subscription"
slug: "add-credit-to-subscription"
updated: 2026-07-03T12:42:57Z
published: 2026-07-03T12:42:57Z
canonical: "help.frisbii.com/add-credit-to-subscription"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.frisbii.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add credit to a subscription

## Overview

A credit is a one-off deduction you can attach to a subscription. It appears as a negative order line on the next invoice and lets you reduce what a customer owes without changing their plan or issuing a refund. Credits are applied once.

> **Note**
> 
> A credit is different from a discount (a recurring reduction configured on the plan or add-on) and a refund (money returned for an already-paid invoice). A credit is a manual, free-form deduction you define per subscription.

---

### When to use credits

Credits are useful in any situation where you need to reduce a customer's next invoice for a reason that falls outside their plan. Credits can be added for the following scenarios, for example:

**Service issues**

- Compensation for downtime or a missed service-level agreement
- Adjustment for a service disruption or delayed delivery

**Customer relations**

- Goodwill gesture for a loyal or high-value customer
- Retention credit offered as part of a churn-prevention conversation

**Promotions**

- One-off discount tied to a promotional campaign
- Referral or loyalty reward applied outside the standard plan structure

---

### How credits are billed

When you add a credit to a subscription, it is queued as a pending credit. It does not trigger an immediate refund or adjust an already-issued invoice. Instead, it is picked up automatically and included as a negative order line in the next scheduled invoice for that subscription, or on a future date you choose.

If the credit amount is higher than the invoice amount, the remaining amount is deducted from future invoices. Any [additional costs](/frisbii/docs/add-additional-costs-to-a-subscription) are added to the invoice amount before credit deduction.

> [!TIP]
> **Good to know**
> 
> You can apply a credit immediately, so it is included on the next invoice, or schedule it for a later date. All credits and [additional costs](/frisbii/docs/add-additional-costs-to-a-subscription) added to a subscription are collected together in the **Pending costs and credits** section and consolidated on the relevant invoice.

---

### Add a credit to an existing subscription

You can add a credit to a subscription at any time from the subscription details page. The credit is held in the **Pending costs and credits** box until it is applied to an invoice.

1. Navigate to **Customers → Customers**, open the customer, and click the relevant subscription. Alternatively, go to **Subscriptions** in the sidebar and open the subscription directly.
2. Scroll to the **Pending costs and credits** box and click **Add credit**.
3. Insert a description and a amount.
4. Decide whether to apply the credit now or on a later point in time. If later, set the date.
5. Click on **Confirm**.

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-P94EOSR6.png)

The costs and credits added are visible in the list **Pending costs and credits**. Click on the arrows to expand the details.

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-J046QQI4.png)

---

If you want to credit an entire invoice, read this article: [Credit an invoice](/frisbii/docs/credit-an-invoice)

## Related

- [Subscription Details (Edit/Pause/Expire/Cancel)](/subscription-details-edit-pause-expire-cancel.md)
- [Credit an invoice](/credit-an-invoice.md)
- [Add additional costs to a subscription](/add-additional-costs-to-a-subscription.md)
- [Invoices and credit notes](/invoice-settings.md)