---
title: "Change a customer's plan/subscription"
slug: "change-a-customers-plansubscription"
updated: 2025-12-17T12:21:53Z
published: 2025-12-17T12:21:53Z
canonical: "help.frisbii.com/change-a-customers-plansubscription"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.frisbii.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Change a customer's plan/subscription

This guide shows you how to change a customer’s plan/subscription.

1. In the navigation bar, click on **Customers** → **Customers**.
2. In the list, search for the customer you want to change the plan/subscription for and click on the customer.
3. Scroll down to **Subscriptions** and click on the subscription you want to change.
4. Click on **Edit**. ![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-0SKLE9WV.png)
5. In the **Plan** box, choose which plan the customer should have. You can see the details and conditions of the chosen plan. You can also change the price, add an [add-on](/frisbii/docs/add-ons#create-a-new-addon), update accounting information and/or change the [contract terms](/frisbii/docs/create-a-subscription#contract-terms) as you see fit.

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-QM22WKHG.png)
6. Choose when the changes should apply: **on next renewal** or **immediately**.

**On next renewal**:

- The current subscription interval will continue. The plan changes after the next renewal of the subscription.
- Choose how the rest of the remaining subscription interval should be billed:
  - No billing: The rest of the period will not be billed, no invoice is created.
  - Zero amount: The rest of the period will not be billed, but an invoice is created, nevertheless, displaying zero amount.
  - Prorated: The remaining period is billed.
  - Full: The full period of the subscription is billed.

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-R02BIZ1F.png)

**Immediate**:

- The current subscription will end immediately and the new plan comes into effect.
- If the customer has already paid for the current subscription period, choose how the customer should be compensated:
  - do not compensate at all
  - refund prorated amount or the full amout to the customer: the amount will be refunded to their payment method
  - credit prorated amount or the full amount to the customer: the amount will be credited to the customer’s account to be used for future purchases/billing
- Choose how the rest of the remaining subscription interval should be billed:
  - No billing: The rest of the period will not be billed, no invoice is created.
  - Zero amount: The rest of the period will not be billed, but an invoice is created, nevertheless, displaying zero amount.
  - Prorated: The remaining period is billed.
  - Full: The rest of the period is fully billed.

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-QPQ1FBRE.png)