---
title: "Disputes"
slug: "disputes"
updated: 2025-09-22T12:31:11Z
published: 2025-09-22T12:31:11Z
canonical: "help.frisbii.com/disputes"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.frisbii.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Disputes

Frisbii now provides a streamlined way to handle disputes and chargebacks from various supported acquirers and payment methods. These disputes are stored directly in Frisbii, linked to the relevant invoice, allowing merchants to easily fetch all disputes from a single location, eliminating the need to rely on separate files from multiple acquirers and payment methods.

---

### Accessing Disputes in Frisbii

To access your disputes in Frisbii, navigate to the **Admin** section, then select **Payments** from the sidebar. Under the **Payments** menu, click **Disputes**. This will display a full list of all your disputes.

You can also fetch disputes by using our API. Please refer to our API reference: [API - Disputes](https://docs.frisbii.com/reference/dispute)

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-RZCFH1K0.png)

---

### Viewing Dispute Details

Each dispute listed can be clicked on to view more details. When you click a dispute, you will be redirected to the invoice associated with that dispute. A modal will pop up with further information about the dispute, helping you to assess the situation directly from the invoice page.

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-EKBZFQVH.png)

---

### Dispute Section on the Invoice Page

Once a dispute occurs, you will find a dedicated **Dispute** section on the corresponding invoice page. If multiple disputes are tied to the same invoice, you will be able to see them all listed here.

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-VZ85WP6K.png)

---

### Limitations in Frisbii's Dispute Management

It’s important to note that as a merchant, you **cannot** handle the actual dispute or chargeback directly in Frisbii. While Frisbii helps you manage and track disputes, you will still **need to resolve them with your acquirer or payment method**. Frisbii's role is to provide you with the tools to react to disputes, initiate processes, and fetch reporting.

---

### Dispute Webhooks

To further streamline your processes, Frisbii provides webhook support for dispute events. These webhooks allow you to trigger specific actions on your end based on dispute status changes. The following events are available:

- **invoice_dispute_opened**: This event is triggered when a dispute is opened.
- **invoice_dispute_resolved**: This event is triggered when a dispute is resolved.
- **invoice_dispute_waiting_for_response**: This event indicates that the dispute is waiting for a response.
- **invoice_dispute_under_review**: This event signifies that the dispute is under review.

These webhooks enable you to automate workflows or take action as needed when a dispute progresses through its various stages.

---

### Supported Acquirers and Payment Methods

Currently, **not all acquirers** and **payment methods** are supported for dispute handling in Frisbii. While we continue to expand support, please check which of your acquirers and payment methods are compatible with our dispute management system.