---
title: "Export your card data when leaving Frisbii Pay"
slug: "export-your-card-data-when-leaving-frisbii-pay"
description: "Securely export your card data from Frisbii Pay to your new PCI Level 1 certified payment provider without customer re-entry. Keep subscriptions running smoothly."
updated: 2026-09-03T14:21:25Z
published: 2026-09-03T14:21:25Z
canonical: "help.frisbii.com/export-your-card-data-when-leaving-frisbii-pay"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.frisbii.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Export your card data when leaving Frisbii Pay

## Overview

If you're leaving Frisbii Pay for another payment gateway, Frisbii can securely export your stored card data to your new payment service provider (PSP). This keeps your subscriptions and recurring charges running without asking your customers to re-enter their card details. As a PCI Level 1 certified provider, Frisbii transfers this data directly and securely to your new PSP's environment — it is never sent to you by email or through your own systems.

> [!CAUTION]
> **Limitations**
> 
> - Only PCI Level 1 certified companies may receive raw card data. Confirm your new PSP holds this certification before requesting the export.
> - Frisbii cannot send the export file to your own systems or by email. The transfer happens directly between Frisbii and your new PSP's secure environment.

> **Note**
> 
> The export can include both raw card data (**pan**) and tokenized fields (**tid**, **token_exp_month_year**). Which fields your new PSP needs depends on how they store and process card data. Check with their technical team before the transfer starts.

---

## Before you begin

- You have chosen your new payment provider and confirmed it's PCI Level 1 certified.
- You have contacted your new PSP and confirmed they're ready to receive a secure card data transfer from Frisbii.

---

## Request your card data export

1. **Notify Frisbii Support** Email **support@frisbii.com** to request offboarding and a card data export. Include the name of your new PSP and a technical contact on their side.
2. **Keep processing new charges through Frisbii Pay** Continue routing new transactions through Frisbii until the migration is confirmed. This way there's only one fixed batch of card data to transfer, instead of multiple rounds.
3. **Frisbii and your new PSP coordinate the transfer** We handle the secure key exchange, encryption, and scheduling directly with your new PSP's technical team.
4. **Receive confirmation of the completed transfer** Frisbii confirms once your card data has been securely delivered to your new PSP.
5. **Close your Frisbii account** Once you've verified everything works on the new PSP, you can request account closure.

> [!TIP]
> **Tip**
> 
> Consider keeping your Frisbii account active for a short time after the transfer, so you can still process refunds on transactions that were originally charged through Frisbii.

---

## Understanding the export file

The export file uses semicolon (`;`) as a delimiter and contains one row per stored card.

| Column | Description |
| --- | --- |
| `customer_id` | Unique identifier of the customer in Frisbii. |
| `card_id` | Unique identifier of the stored card (payment method) in Frisbii. |
| `exp_month_year` | Expiry date of the card, in MMYY format. |
| `pan` | Full, unmasked card number. Delivered only to your new PSP's PCI-compliant environment, never to your own systems. |
| `tid` | Trace ID for the card, assigned by the gateway during export. |
| `payment_type` | Card scheme or brand, e.g. `visa`, `mastercard`. |
| `token_exp_month_year` | Expiry date associated with the token, in MMYY format. May differ from the card's own expiry date. |
| `masked_pan` | Masked version of the card number, for reference and verification without exposing the full card number. |
| `card_created` | Date the card was originally added in Frisbii. |
| `scheme_transaction_link_id` | (TLID) is a unique identifier provided by scheme that links transactions across authorisation and clearing messages |

Field mapping can vary slightly depending on your new PSP's import format. Frisbii Support will confirm the exact structure with you and your new provider before the transfer.