---
title: "November Release - 05.11.2024"
slug: "november-release-05112024"
updated: 2025-10-23T17:48:41Z
published: 2025-10-23T17:48:41Z
canonical: "help.frisbii.com/november-release-05112024"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.frisbii.com/llms.txt
> Use this file to discover all available pages before exploring further.

# November Release - 05.11.2024

<p>Happy Monday Merchants!</p><p>We&apos;re excited to enhance <strong>Analyze</strong> today with the launch of (arguably) one of the most crucial dashboards, <a href="https://admin.billwerk.plus/#/rp/analyze/retention" rel="noopener noreferrer" target="_blank"><strong>&apos;Customer Health&apos; which provides insights into</strong> <strong>your c</strong><strong>hurn &amp; retention metrics</strong></a>.&#xA0;</p><p>The new dashboard offers you powerful insights into your customer activity, helping you track performance, reduce churn, and maximize retention&#x2014;monitoring the impact of your subscription business over time.&#xA0;</p><h3>With the new Customer Health Dashboard, you can:</h3><ul><li><strong>Track churn metrics including:&#xA0;</strong>The total cost of subscribers churned, the overall churn % rate, scheduled cancellations, and individual subscribers have churned.<strong>&#xA0;<br></strong></li><li><strong>Retention metrics including:&#xA0;</strong>Customer Retention Rate (CRR) &amp; Net Revenue Retention Understand when customers churn, and take action to retain them.<strong><br></strong></li></ul><p>We&#x2019;ve designed these dashboard metrics along with the <strong>Revenue and Payment metrics dashboards</strong> to give you full visibility into your customer base and subscription performance, empowering you to make data-driven decisions that drive results. <strong>By analyzing the data you can:</strong></p><ul><li><strong>Track customer churn:&#xA0;</strong>Understand when and why customers churn, and take action to retain them. <strong><br></strong></li><li><strong>Boost retention:&#xA0;</strong>Identify key drivers of customer loyalty and increase their lifetime value.</li><li><strong>Measure ROI:&#xA0;</strong>Get a clear picture of how your subscription strategy and our platform are contributing to your business growth.</li></ul><p>Navigate to <span class="fr-emoticon fr-deletable">&#x27A1;</span> Analyze <span class="fr-emoticon fr-deletable">&#x27A1;</span> Customer Health to view your data.&#xA0;</p><pre><strong>Note.&#xA0;</strong>The dashboards will show your historical data, if you think this could be wrong reach out to support anytime for us to investigate.&#xA0;</pre><p><strong>Help Shape the Future of Analyze</strong> &#x1F680;</p><p>We&apos;re enhancing our dashboards with new KPIs and metrics all the time, and your insights matter. <a href="https://outlook.office.com/bookwithme/user/af53a5f0286745a0aeaaff099a4643f5%40billwerk.com/meetingtype/56724f33-3f14-4363-904a-3064632a4c9d?anonymous" rel="noopener noreferrer" target="_blank">