Your Payments Dashboard Is Evolving
Why the change?
To provide you with more reliable, consistent, and scalable insights, we’ve upgraded how we deliver payments analytics. Starting in June, all your payment performance metrics can be found in Analyze, our unified reporting solution, designed to bring better clarity to your payments, billing, subscriptions, and customer activity.
Starting in June, the Legacy Reepay Dashboard will be sunset and no longer maintained.
For the most accurate and up-to-date metrics, use Analyze as your primary source going forward.
What you need to know
Metrics may look different: That’s expected. The new dashboard improves data accuracy with better currency handling, with updated KPI definitions, event-based tracking, and a consistent daily refresh.
You haven’t lost anything: Every legacy chart has a new home. We’ve included a full mapping below, so you know exactly where to find your metrics.
More meaningful insights: Definitions are clearer, comparisons are cleaner, and filtering is more precise, so your data tells the real story.
Where to find your metrics in Analyze
We’ve mapped your legacy metrics to their new home in Analyze:
Legacy Dashboard Name | Legacy Dashboard View | New Dashboard Name | New Dashboard View | What‘s changed | ||
Home → Monthly Income |
| Revenue → Revenue This Month |
| Name change. | ||
Home → Customers |
| Subscriptions → Active Subscribers |
| Counts active subscribers for given time range. | ||
Home → Subscriptions |
| Subscriptions → Active Subscriptions |
| No changes. | ||
Home → New Subscriptions |
| Subscriptions → Total Number of New Subscriptions |
| No changes. | ||
Subscription Statistics ▸ Dashboard → MRR |
|
|
| Multi‑currency and changed definition. See MRR definition below | ||
Subscription Statistics ▸ Dashboard → Customers |
| Subscriptions → Active subscribers |
| Name change. | ||
Subscription Statistics ▸ Dashboard → ARPA |
| Revenue → Average Revenue per Customer |
| Name change, multi-currency and changed definition. See ARPC definition below. | ||
Subscription Statistics ▸ Dashboard → ARR |
| Revenue → ARR |
| No changes. See ARR | ||
Subscription Statistics ▸ Dashboard → User churn |
| Customer Health → Subscriber Churn Rate |
| Name change. See subscriber churn rate. | ||
Subscription Statistics ▸ Dashboard → Customer Lifetime Value |
| Subscriptions → CLV |
| Name change, multi-currency and changed definition. See CLV defintion below | ||
Subscription Statistics ▸ Customers → Events |
| Subscriptions → Subscriber Gain/Loss |
| Name change. | ||
Subscription Statistics ▸ Customers → Subscription Status |
| Subscriptions → Active Subscribers & Subscribers Status trend |
| Split into 2 charts. | ||
Subscription Statistics ▸ Subscriptions → Events & Status |
|
|
| Split into 3 charts. Added Cancelled in trial and Non Renewing statuses. Multiple subscription states counted. | ||
| ||||||
Subscription Lifecycle Events Over Time & | ||||||
| ||||||
Expired, On Hold, and Pending Subscriptions Over Time | ||||||
Subscription Statistics ▸ Invoices → Events – Amount & Accumulative Amount |
| Billing → Invoice amount by status (Events) |
| Multi-currency, Different Aggregation Methods. See Invoice logic below. |
Key differences summarized
Multi-Currency Handling
Legacy ignored non-account currencies. Analyze converts all currencies into your base currency using the official ECB rate on the transaction day — giving you a complete and accurate picture.
Aggregation Method
Legacy metrics were always accumulative. Analyze uses event-based or accumulative, depending on the metric. This affects metrics like cancellations and trial periods.
Subscription State Logic
The new dashboard counts every state a subscription enters, not just its final state. One subscription might appear in multiple statuses in a single day.
Timing
Legacy dashboard was updated in real time. Analyze updates overnight and is available daily from 09:00 CET. So don’t panic if ‘today’s events’ aren’t visible yet.
Invoice Logic
What’s changed: The Legacy Dashboard ignored one-off (non-recurring) invoices, whereas the new Analyze dashboard includes all invoices in your metrics. Why it matters: You may see higher invoice totals in Analyze, especially if your business issues a mix of recurring and non-recurring charges.
KPI Definitions
Here’s a quick overview of what’s changed — and why:
MRR – Monthly Recurring Revenue
What’s new: MRR is now a 3-month rolling average, giving you a more stable and reliable view of expected monthly revenue.
What’s excluded: One-off charges, credits (amounts owed back to customers), and order-level discounts.
Why it’s better: It smooths out seasonal spikes and reflects a more accurate picture of recurring income.
ARR – Annual Recurring Revenue
ARR is calculated based on the updated MRR logic above — now more reflective of your recurring revenue reality.
Also supports multi-currency, just like MRR.
Revenue
What’s new: Revenue now excludes invoice credit notes in addition to refunds.
Legacy: Settled invoices minus refunds.
New: Settled invoices minus refunds and credits.
Why it’s better: Gives a truer picture of what you’ve actually earned.
ARPC – Average Revenue per Customer
What’s new: Calculated as daily revenue divided by the number of all customers.
Legacy: MRR divided by number of active subscribers.
Why it’s better: It accounts for all customers and provides a more precise view of revenue per customer per day.
Subscriber Churn Rate
New name: Formerly “User Churn,” now called Subscriber Churn Rate in the Customer Health dashboard.
Refined definition: Measures expired subscribers, not just cancelled ones.
Why it’s better: More accurately reflects actual customer churn events.
CLV – Customer Lifetime Value
What’s new: Based on average monthly revenue per customer divided by churn rate.
Legacy: Used MRR instead, and didn’t account for churn logic nuances.
If churn = 0%: We assume a 5-year retention (60 months) to avoid inflated or infinite CLV values.
Why it’s better: More precise and grounded in your actual customer behavior.
Quick checklist
If a number doesn’t match what you think it should be, ask yourself:
Is the amount shown in multiple currencies?
Are you comparing real-time data to a daily snapshot?
Has the logic shifted from accumulative to event-based?
Has the KPI definition changed?
Are you viewing data from before April 1, 2024 (the historical cutoff)?
Most discrepancies come from one of these areas. Use the ‘Quick checklist’ before raising a support request — it should resolve ~80% of cases without help.
Still need help?
Let us know. Most questions are easily resolved with a quick check, but our team is here if help if you need us. Reach out via your usual support channel.
Have feedback or ideas?
We’re always keen to hear how you use metrics and data in your day-to-day work — and how we can make that experience even better. If you have thoughts, questions, or are curious about upcoming features like AI-powered predictive analytics, we’d love to chat.
👉 Get in touch with us to share your feedback or book a quick conversation with our product team.