--- title: "Pay metrics moving to Revenue Insights - Performance Analytics" slug: "pay-dashboard-move-to-analyze" updated: 2025-07-03T14:30:19Z published: 2025-07-03T14:30:19Z canonical: "help.frisbii.com/pay-dashboard-move-to-analyze" excludeFromExternalSearch: true --- > ## Documentation Index > Fetch the complete documentation index at: https://help.frisbii.com/llms.txt > Use this file to discover all available pages before exploring further. # Pay metrics moving to Revenue Insights - Performance Analytics ## Your Payments Dashboard Is Evolving ### Why the change? To provide you with more reliable, consistent, and scalable insights, we’ve upgraded how we deliver payments analytics. Starting in June, all your payment performance metrics can be found in Revenue Insights - Performance Analytics, our unified reporting solution, designed to bring better clarity to your payments, billing, subscriptions, and customer activity. **Starting in June, the Legacy Reepay Dashboard will be sunset and no longer maintained.** For the most accurate and up-to-date metrics, use Revenue Insights - Performance Analytics as your primary source going forward. ### What you need to know - **Metrics may look different:** That’s expected. The new dashboard improves data accuracy with better currency handling, with updated KPI definitions, event-based tracking, and a consistent daily refresh. - **You haven’t lost anything:** Every legacy chart has a new home. We’ve included a full mapping below, so you know exactly where to find your metrics. - **More meaningful insights:** Definitions are clearer, comparisons are cleaner, and filtering is more precise, so your data tells the real story. ### Where to find your metrics in Performance Analytics We’ve mapped your legacy metrics to their new home in Performance Analytics: | **Legacy Dashboard Name** | **Legacy Dashboard View** | **New Dashboard** **Name** | **New Dashboard View** | **What‘s changed** | | --- | --- | --- | --- | --- | | Home → **Monthly Income** | ![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-ue4hp1lg.png) | Revenue → **Revenue This Month** | ![A screenshot of a white card with black text and red numbers AI-generated content may be incorrect.](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-xjbkiw4y.png) | Name change. | | Home → **Customers** | ![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-v7hoolyh.png) | Subscriptions → **Active Subscribers** | ![A screenshot of a video AI-generated content may be incorrect.](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-25bw8w1s.png) | Counts active subscribers for given time range. | | Home → **Subscriptions** | ![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-4ox8ljo5.png) | Subscriptions → **Active Subscriptions** | ![A white background with black text AI-generated content may be incorrect.](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-v256j2j6.png) | No changes. | | Home → **New Subscriptions** | ![A graph with numbers and lines AI-generated content may be incorrect.](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-4dgqj5ki.png) | Subscriptions → **Total Number of New Subscriptions** | ![A graph of blue squares AI-generated content may be incorrect.](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-d0yin8wj.png) | No changes. | | Subscription Statistics ▸ Dashboard → **MRR** | ![A graph on a white background AI-generated content may be incorrect.](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-nm1noe9g.png) | ![A white background with red text and arrows AI-generated content may be incorrect.](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-peivxh3z.png)![A graph of a graph AI-generated content may be incorrect.](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-9gpijmva.png) \| Revenue → **MRR** \| \| --- \| | ![A blue squares with black text AI-generated content may be incorrect.](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-856a31ja.png) | Multi‑currency and changed definition. [See MRR definition below](/frisbii/docs/pay-dashboard-move-to-analyze#kpi-definitions) | | Revenue → **MRR** | | Subscription Statistics ▸ Dashboard → **Customers** | ![A graph on a white background AI-generated content may be incorrect.](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-z04qw4t3.png) | Subscriptions → **Active subscribers** | ![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-e95p07de.png) | Name change. | | Subscription Statistics ▸ Dashboard → **ARPA** | ![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-81gerc7z.png) | Revenue → **Average Revenue per Customer** | ![A screenshot of a computer AI-generated content may be incorrect.](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-1h5bvxj1.png) | Name change, multi-currency and changed definition. [See ARPC definition below.](/frisbii/docs/pay-dashboard-move-to-analyze#kpi-definitions) | | Subscription Statistics ▸ Dashboard → **ARR** | ![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-spf8ow9u.png) | Revenue → **ARR** | ![A screen shot of a graph AI-generated content may be incorrect.](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-c1bbymnf.png) | No changes. [See ARR](/frisbii/docs/pay-dashboard-move-to-analyze#kpi-definitions) | | Subscription Statistics ▸ Dashboard → **User churn** | ![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-7fseplfe.png) | Customer Health → **Subscriber Churn Rate** | ![A green and black text AI-generated content may be incorrect.](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-t7pvfpjz.png) | Name change. See subscriber churn rate. | | Subscription Statistics ▸ Dashboard → **Customer Lifetime Value** | ![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-f1eygql4.png) | Subscriptions → **CLV** | ![A screenshot of a number AI-generated content may be incorrect.](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-uehk5y1b.png) | Name change, multi-currency and changed definition. See CLV defintion below | | Subscription Statistics ▸ Customers → **Events** | ![A white grid with black lines AI-generated content may be incorrect.](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-cdze2a0i.png) | Subscriptions → **Subscriber Gain/Loss** | ![A screenshot of a graph AI-generated content may be incorrect.](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-st2gb3xp.png) | Name change. | | Subscription Statistics ▸ Customers → **Subscription Status** | ![A screenshot of a computer AI-generated content may be incorrect.](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-0i0b12ay.png) | Subscriptions → **Active Subscribers** & **Subscribers Status trend** | ![A screenshot of a computer AI-generated content may be incorrect.](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-8rmbawgh.png) | Split into 2 charts. | | Subscription Statistics ▸ Subscriptions → **Events** & **Status** | ![A graph with red and green lines AI-generated content may be incorrect.](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-184yr80o.png) \| ![A graph of a graph AI-generated content may be incorrect.](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-abkj94ok.png) \| \| --- \| | ![A graph of blue squares AI-generated content may be incorrect.](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-2havv4vr.png)![A graph of different colored bars AI-generated content may be incorrect.](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-575yqwy7.png) \| Subscriptions → **Events – Total Number of New Subscriptions,** \| \| --- \| | ![A graph on a white background AI-generated content may be incorrect.](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-p4hycifs.png) | Split into 3 charts. Added Cancelled in trial and Non Renewing statuses. Multiple subscription states counted. | | ![A graph of a graph AI-generated content may be incorrect.](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-abkj94ok.png) | | Subscriptions → **Events – Total Number of New Subscriptions,** | | | | **Subscription Lifecycle Events Over Time** & | | | | **Expired, On Hold, and Pending Subscriptions Over Time** | | Subscription Statistics ▸ Invoices → **Events – Amount** & **Accumulative Amount** | ![A graph with blue and green bars AI-generated content may be incorrect.](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-vqg5q7lw.png) \| ![A graph with a line AI-generated content may be incorrect.](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-91zzu1w4.png) \| \| --- \| | Billing → **Invoice amount by status (Events)** | ![A group of colorful squares AI-generated content may be incorrect.](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-j3yh1xzj.png) | Multi-currency, Different Aggregation Methods. See Invoice logic below. | | ![A graph with a line AI-generated content may be incorrect.](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/pay-dashboard-move-to-analyze-image-91zzu1w4.png) | ### Key differences summarized #### Multi-Currency Handling Legacy ignored non-account currencies. Performance Analytics converts all currencies into your base currency using the official ECB rate on the transaction day, giving you a complete and accurate picture. #### Aggregation Method Legacy metrics were always accumulative. Performance Analytics uses **event-based** or **accumulative**, depending on the metric. This affects metrics like cancellations and trial periods. #### Subscription State Logic The new dashboard counts every state a subscription enters, not just its final state. One subscription might appear in multiple statuses in a single day. #### Timing Legacy dashboard was updated in real time. Performance Analytics updates overnight and is available daily from **09:00 CET**. So don’t panic if ‘today’s events’ aren’t visible yet. **Invoice Logic** **What’s changed:** The Legacy Dashboard ignored one-off (non-recurring) invoices, whereas the new Performance Analytics dashboards include all invoices in your metrics. **Why it matters:** You may see higher invoice totals in Performance Analytics, especially if your business issues a mix of recurring and non-recurring charges. ### KPI Definitions Here’s a quick overview of what’s changed — and why: **MRR – Monthly Recurring Revenue** - **What’s new:** MRR is now a **3-month rolling average**, giving you a more stable and reliable view of expected monthly revenue. - **What’s excluded:** One-off charges, credits (amounts owed back to customers), and order-level discounts. - **Why it’s better:** It smooths out seasonal spikes and reflects a more accurate picture of recurring income. **ARR – Annual Recurring Revenue** - ARR is calculated based on the updated MRR logic above — now more reflective of your recurring revenue reality. - Also supports **multi-currency**, just like MRR. **Revenue** - **What’s new:** Revenue now excludes invoice credit notes in addition to refunds. - **Legacy:** Settled invoices minus refunds. - **New:** Settled invoices minus refunds and credits. - **Why it’s better:** Gives a truer picture of what you’ve actually earned. **ARPC – Average Revenue per Customer** - **What’s new:** Calculated as **daily revenue divided by the number of all customers**. - **Legacy:** MRR divided by number of active subscribers. - **Why it’s better:** It accounts for all customers and provides a more precise view of revenue per customer per day. **Subscriber Churn Rate** - **New name:** Formerly “User Churn,” now called **Subscriber Churn Rate** in the Customer Health dashboard. - **Refined definition:** Measures expired subscribers, not just cancelled ones. - **Why it’s better:** More accurately reflects actual customer churn events. **CLV – Customer Lifetime Value** - **What’s new:** Based on **average monthly revenue per customer divided by churn rate**. - **Legacy:** Used MRR instead, and didn’t account for churn logic nuances. - **If churn = 0%:** We assume a 5-year retention (60 months) to avoid inflated or infinite CLV values. - **Why it’s better:** More precise and grounded in your actual customer behavior. ### Quick checklist **If a number doesn’t match what you think it should be, ask yourself:** 1. Is the amount shown in multiple currencies? 2. Are you comparing real-time data to a daily snapshot? 3. Has the logic shifted from accumulative to event-based? 4. Has the KPI definition changed? 5. Are you viewing data from before April 1, 2024 (the historical cutoff)? Most discrepancies come from one of these areas. Use the ‘[Quick checklist](/frisbii/docs/pay-dashboard-move-to-analyze#quick-checklist)’ before raising a support request — it should resolve ~80% of cases without help. ### Still need help? Let us know. Most questions are easily resolved with a quick check, but our team is here if help if you need us. Reach out via your usual support channel. **Have feedback or ideas?** We’re always keen to hear how you use metrics and data in your day-to-day work — and how we can make that experience even better. If you have thoughts, questions, or are curious about upcoming features like AI-powered predictive analytics, we’d love to chat. **👉 Get in touch with us** to share your feedback or book a quick conversation with our product team. ## Related - [Frisbii Revenue Insights](/revenue-insights.md) - [PPRO Reports](/ppro-a-digital-payments-infrastructure.md) - [Reports](/reports.md) - [Create Alerts](/alerts.md) - [Reports](/basic-reports.md)