---
title: "Questions when migrating from another payment gateway"
slug: "questions-when-migrating-from-another-payment-gateway"
updated: 2026-02-17T13:29:57Z
published: 2026-02-17T13:29:57Z
canonical: "help.frisbii.com/questions-when-migrating-from-another-payment-gateway"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.frisbii.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Questions when migrating from another payment gateway

Please find here some considerations in a nutshell:

## How do I start?

To go live with Frisbii payments by following [this guide](/frisbii/docs/go-live-process).

## Can I reuse my current acquirer agreement?

> [!NOTE]
> **Note**
> 
> We provide a list of acquirers to work with.

The existing acquirer agreement can be reused.

## Can I use Frisbii Pay in my shop model?

Yes! Actually, we provide plugins to different e-commerce platforms.

- [Woocommerce](/frisbii/docs/woocommerce-1)
- [Shopify](/frisbii/docs/shopify)
- [Magento 1/2](/frisbii/docs/magento-plugin)
- See [other apps we support here](/frisbii/docs/plugins-and-extensions).

## Can I import customers/payment methods?

Yes, please read this article to get more details: [Import of credit cards and subscriptions](/frisbii/docs/migrating-payment-methods-to-frisbii-pay).

## Does Frisbii Pay cancel my old agreement?

No, you need to contact your old provider to cancel your agreement.

## Can I use two gateways at the same time during the transitional period?

Using two payment gateways in the transitional period is not a problem.

## Reach out to our support team

In case of any issue, you can raise a ticket directly with our team from within the app or please send us an email to [support@frisbii.com](http://mailto:support@frisbii.com).