---
title: "Refund an invoice"
slug: "refund-an-invoice"
updated: 2026-02-27T10:49:54Z
published: 2026-02-27T10:49:54Z
canonical: "help.frisbii.com/refund-an-invoice"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.frisbii.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund an invoice

This article will show how to do a full or partial refund.

## Find the invoice to be refunded

1. Click on **Customers** > **Customers** and choose the customer that should be refunded.
2. In the **Invoices** box, click on the **Invoice** to be refunded. ![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-N6TZ5VF9.png)

## Refund the invoice

> [!CAUTION]
> **Caution**
> 
> A refund cannot be reversed. The best way to solve this is to ask the shopper to transfer the amount refunded by accident.

1. Click on **Refund**.
2. In the pop-up, choose either online refund or manual refund.
  - **Online refund**: Define the amount to be refunded (full or partial refund) The money is refunded to the payment method the customer used to pay.
  - **Manual refund**: Choose the method how the money is refunded, the payment date and price. If you have refunded the money in another way (e.g. cash, chargeback or bank transfer) you can use manual refund to document it.
3. Click on **Confirm**. ![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-Q3TGHY52.png)

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## Acquirer errors

**Declined by the acquirer**: Sometimes the refund will be declined because your account at the acquirer is low or empty. Please contact the acquirer to get to know the specific reason.

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## Refunds to inactive or expired cards

Refunds can often still be processed to payment cards even when they are no longer physically held by the customer or appear expired. Payment acquirers and cardholders' banks play a crucial role in ensuring that the funds are routed correctly.

Frisbii acts only as intermediaries to submit the refund request to the payment acquirer or processor. Once the refund is submitted, Frisbii cannot reverse or track the final allocation of the funds. If you face unresolved issues with refunds, contact your bank or card acquirer for further assistance.