---
title: "Refund declined"
slug: "refund-declined"
updated: 2025-12-12T15:10:44Z
published: 2025-12-12T15:10:44Z
canonical: "help.frisbii.com/refund-declined"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.frisbii.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund declined

Sometimes, when you try to refund a customer, your request is declined. Let us have a look on the reasons.

> [!NOTE]
> **Note**
> 
> **99% of the time the reason are missing funds on your side**. Meaning: An acquirer has paid out all of your funds for your payments (refunds). There are no funds left on your account for the acquirer to proceed with the requested refund.

**How to fix it:**

1. Wait until you have received a few payments in order to have money on you acquirer account.
2. Contact the acquirer.

Ask them to setup a minus(-) limit within which you are able to do refunds. The limit is normally at ~1000 DKK.
3. Inform yourself as well, how you can transfer some funds from you bank to fill up your account.

> [!NOTE]
> **Note**
> 
> If you would like to see the detailed reason, please **click on the refund transaction** that was declined. In the popup, you can see the notification coming from the acquirer.