---
title: "Resend E-Mail to Subscription Customers"
slug: "resend-an-email-to-a-subscription-customer"
updated: 2025-06-12T13:51:48Z
published: 2025-06-12T13:51:48Z
canonical: "help.frisbii.com/resend-an-email-to-a-subscription-customer"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.frisbii.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resend E-Mail to Subscription Customers

Sending an email that bounced, can be done on the **Subscription Details** page.

1. Go to Customers > **Customers** or **Subscriptions**.
2. Click on the customer to whom the e-mail is to be sent (only when in **Customers** menu item).
3. Scroll to the Emails box.
4. Click on the ![Reepay_Admin_-_send_icon.png](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/167e6a9c89f8e8.png) icon. A dialog window opens to check the e-mail information.

> [!NOTE]
> **Note**
> 
> If it’s a hard bounce, change the **E-mail** address of the recipient before sending the e-mail again.
5. After checking the e-mail addresses, click on **Confirm**.