---
title: "September Release - 22.09.2025"
slug: "september-release-22092025"
tags: ["Billing Enhancements", "Email Templates", "Predictive Analytics"]
updated: 2025-10-03T13:51:56Z
published: 2025-10-03T13:51:56Z
canonical: "help.frisbii.com/september-release-22092025"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.frisbii.com/llms.txt
> Use this file to discover all available pages before exploring further.

# September Release - 22.09.2025

🚀Here’s what’s new and improved in Frisbii Billing and Pay this week. These changes were released based on updates completed during the week of **Sept 15th – Sept 19th**, and packaged for publication on Monday, Sept 22th.

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## 🔧 Enhancements

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### 🔁 **Billing**

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#### ✅ Enhanced Email Template conditions & customization

**Product:** Billing (Growth, Enterprise) **Platform:** App & API

**What’s new:**

- Merchants can create email templates with **conditional content**
- Show or hide email sections using conditions on **plan handles** or **subscription handles** or even **Metadata** on **Customers**, **Plans** and **Subscriptions**
- New UI options support conditions such as:
  - *property exists*
  - *property contains a value*
  - *property equals a value*
- The negation of these conditions is also possible, simply by flipping the toggle on ‘**Negate**’ e.g
  - *property doesn’t exists*
  - *Property doesn’t contain a value*
  - *property doesn’t equal a value*
- Note: to see changes after editing templates, **clear cache** (CTRL+F5 or CMD+Shift+R).

**Examples of template conditions**

- **By plan handle**
  - `plan.handle equals 'premium'` → show premium-only content
  - `plan.handle contains 'trial'` → show trial-specific guidance
- **By subscription handle**
  - `subscription.handle equals 'student-discount'` → show content for student plans
  - `subscription.handle does not contain 'legacy'` → hide content for legacy subscriptions

**Why it matters:** You now have much finer control over how customers experience email communication. Templates can adapt dynamically to subscription type or dunning stage - reducing the need for duplicate templates and manual workarounds.

**Learn more** 👉 See our [documentation on conditional email templates](https://help.frisbii.com/docs/email-templates#text-editor-merge-tags-conditions) for details, including advanced JSON examples for API users.

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#### 🧾 Added credit note validation

**Product:** Billing (Starter, Growth, Enterprise) **Platform:** App & API

**What’s changed:** Implemented a safeguard to ensure that the total sum of credit notes for an invoice cannot exceed the original invoiced amount.

**Why it matters:** This prevents over-crediting and ensures consistency between invoicing and credit note management, reducing accounting errors.

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#### ⏰ Specify Billing Hour added to a Fixed Billing Date

**Product:** Billing (Starter, Growth, Enterprise) **Platform:** App

**What’s changed:** When setting up plans with a fixed billing date, you can now also specify the exact billing hour.

**Why it matters:** This addition gives you finer control over billing execution, especially useful for coordinating with payment cycles or operational cut-off times.

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## 🐞 Bug Fixes

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#### 🛠️ Metered Billing Products without `amount_incl_vat`

**Product:** Billing > Product Setup **Platform:** API

**What’s changed:** Resolved an error that occurred when creating metered billing products without the `amount_incl_vat` property.

**Why it matters:** Ensures smoother product setup by making `amount_incl_vat` optional, improving flexibility and reducing setup interruptions.

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#### 📊 Improvements to Annual Plans in Predictive Analytics

**Product:** Billing Revenue Insights **Platform:** App **What’s changed:**

- Enhanced how our foundational AI-model, **ProbableCause**, handles annual plans.
- Improvements apply across both the Pricing Lab and Retention Lab, with clearer outputs and improved accuracy.

**Why it matters:** This makes it significantly easier to work with annual plans across Predictive Analytics: charts are now easier to read, and revenue attribution is clearer and more intuitive.

> [!NOTE]
> Join our Predictive Analytics Labs demo!
> 
> On Sept 9th we launched Frisbii’s Revenue Insights - Predictive Analytics Labs - join our upcoming webinar where we demo the labs and showcase how you can price smarter, retain longer, and grow faster powered by your data and our AI.
> 
> [**Register here - Can’t make it? Register to watch on demand.**](https://frisbii.com/webinar-revenue-insights-demo/)

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## **❗Action required**

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#### **📧 Whitelist NEW Email domain to receive all emails**

**Applies to:** Billing & Pay **Type:** Maintenance

**What’s changing** From **1 October 2025**, all emails will be sent from **support@mail.frisbii.com**. The previous domain **support@mail.reepay.com** and **support@mail.billwerk.com** will **NO** **LONGER** be in use.

**Why it matters** To ensure you continue receiving mails sent from the Frisbii application without interruption, **please ask your IT team to whitelist** [**support@mail.frisbii.com**](mailto:support@mail.frisbii.com) ahead of this change.

Otherwise, emails may be blocked or fail to reach your inbox. If you experience any issues please email [support@frisbii.com](http://support@frisbii.com/) or raise a ticket with Frida.

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