---
title: "User management"
slug: "user-management"
description: "Learn to create, edit, and manage users in Frisbii Billing, set up two-factor authentication, and follow essential password rules for enhanced security."
updated: 2026-08-25T14:12:15Z
published: 2026-08-25T14:12:15Z
canonical: "help.frisbii.com/user-management"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.frisbii.com/llms.txt
> Use this file to discover all available pages before exploring further.

# User management

## Overview

This article shows you how to create, edit, and manage users for your Frisbii account, including how to set up two-factor authentication and what password rules apply.

Go to **Configurations → Admin and billing → User management**.

---

## Create a user

1. In the top right-hand corner, click on **Invite User**.

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-LDHN4PSP.png)

1. Enter the user’s email address. You can also invite several users at once by entering multiple email addresses. These users will all have the same rights defined below. If you want users with different rights, you need to invite them separately.
2. You can also set:

| **Role/Job function** | The user's professional function in your company. Choose one: Finance, Technical / IT, Operations / Marketing, RevOps / Commercial, Executive / Leadership, Product, or Support / Customer Success. |
| --- | --- |
| **User type** | A label describing the user's relationship to the account. Choose one: Finance Contact (billing or payment responsible), Technical Contact (integration or API responsible), Standard User (normal operational user). |
| **Decision maker** | A checkbox indicating whether the user has authority over purchasing, contract, or strategic product decisions. Unchecked (No) by default for invited users. |

> [!NOTE]
> **Note**
> 
> Role/Job function, User type, and Decision maker are informational fields only, used for account segmentation. They do not grant or restrict any platform access. Access rights are controlled entirely by the permissions you select in the Access section below — see [User rights.](/frisbii/docs/user-management#user-rights)

1. Select the permissions the new user should have.

Each permission is explained in the [User rights table](/frisbii/docs/user-management#user-rights) below.
2. Click on Send Invite.

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-GIHT82WD.png)

→ Emails to the user’s email addresses are sent out informing them they are invited to use the account.

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-3Q71SPNK.png)

When they click on “Click here to login”, they are directed to a page where they see which rights they have, and they are required to insert their name and password to create their account.

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-5EY9CT5J.png)

After clicking on “Create User”, their account is created and they can start using the Frisbii Admin.

---

## Manage your users

Once a user has been added, you can edit their details, delete their access, or review exactly what each user is allowed to do.

### Edit or delete a user

To edit or delete a user, click on the respective icon.

You can update a user's **Role/Job function**, **User type**, and **Decision maker** fields at any time from the edit user screen, as well as their rights.

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-1J322YOJ.png)

---

### User rights overview

In our application you can compose the rights per user individually according to your internal organization structure.

Below you can see the full list of rights:

| User management, account create and account billing | Includes - [Account settings](/frisbii/docs/account-settings) - [User management](/frisbii/docs/user-management) - [Billing settings](/frisbii/docs/billing-settings) - [Create additional accounts](/frisbii/docs/create-additional-accounts) |
| --- | --- |
| View customers, subscriptions, invoices and transactions | Includes - [Edit customers](/frisbii/docs/create-a-customer) - [Edit subscriptions](/frisbii/docs/subscription-details-edit-pause-expire-cancel) - [Edit invoices and transactions](/frisbii/docs/invoices-interface) - [Allow refunds](/frisbii/docs/refund-an-invoice) |
| Access to statics and reports | Includes - [Access to PPRO reports](/frisbii/docs/ppro-a-digital-payments-infrastructure#access-to-ppro-reports) - [Access to reports](/frisbii/docs/reports) |
| Account settings, plans, add-ons,discounts, coupons, etc. | Includes - Access to [Account settings](/frisbii/docs/account-settings) - [Access to the plans interface](/frisbii/docs/plans#access-to-the-plans-interface) - [Access to the Add-Ons Interface](/frisbii/docs/add-ons#access-to-the-add-ons-interface) - [Access to the discounts interface](/frisbii/docs/discount#access-to-the-discounts-interface) - [Access to the coupons interface](/frisbii/docs/coupons#access-to-the-coupons-interface) |
| API credentials and webhook settings and history | Includes - [Generation of API Keys](/frisbii/docs/api-credentials) - [Access the Webhooks Interface](/frisbii/docs/webhooks#access-the-webhooks-interface) |
| View payout | The user has access to the Payout interface and can perform payouts to customers. > [!NOTE] > **Note** > > A valid Acquirer agreement [supporting payouts](/frisbii/docs/payouts-interface) is needed. |
| Access Frisbii Connect | [Frisbii Connect](/frisbii/docs/frisbii-connect) is only available once you are in production. |

---

## Two-factor authentication

> [!TIP]
> Enabling two-factor authentication will **prevent** users from being required to change their password every 90 days.

> [!NOTE]
> Note
> 
> 2FA cannot be reset for an individual user. If a user has lost access to their authenticator app and can no longer log in, the only option is to delete the user and create a new account

Two-factor authentication (2FA) serves as a security measure for identity and access management, necessitating the use of two distinct forms of identification for accessing resources and data.

### Set up two-factor authentication

1. Go to **Configurations > Admin and billing > User management.**
2. In the top right-hand corner, activate **Enforce 2FA**.

### How does it work?

When **Enforce 2FA** is activated, users have to identify themselves via their mobile phone, in order to login to Frisbii. If the two-factor authentication is activated, it apples for the whole account.

All existing and new users will have to use 2FA starting with their next login.

To activate this feature, users need to download and set up an authentication app such as [Google Authenticator](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=de&gl=US&pli=1), [Microsoft Authenticator](https://www.microsoft.com/de-de/security/mobile-authenticator-app), or others.

Following this they scan a QR code and fill the 6-digit one-time password provided by the authenticator app.

![two-factor_authentication_2.png](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/167e6a9cdc1afe.png)

In the user settings, you have the ability to review who has currently implemented 2FA.

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-0UEUKBAV.png)

---

## Password rules

To maintain the security and integrity of customer data, users should adhere to the following password practices:

- Password complexity:
  - Passwords should be at least 12 characters long.
  - Passwords should contain a combination of upper and lower case letters, numbers, and special characters (e.g., @, #, $, etc.).
  - Passwords should not contain easily guessable information, such as names, dictionary words, or repeated characters.

- Passwords should be changed at least every 90 days.
- Users should not share their passwords with anyone.
- Users should handle any suspected password compromise by changing their password immediately and reporting to the account admin.

The financial institution or licensed entity that processes card transactions on a merchant's behalf, enabling the merchant to accept card payments. The acquirer forwards transaction data to the relevant card network and settles funds into the merchant's account.