Axel explains that one of his customers does not want to keep his subscription. To accommodate his request, Linda shows Axel how to suspend a subscription.
The suspension of a subscription has a double impact depending on :
If the Automatic prorating option is activated on the Corporate Name associated to this subscription. In this case, a credit note is generated in proportion to the time consumed for the invoices already issued or the remaining draft invoices are modified.
The value of the field Actual date of interruption, see Use cases.
Suspending a subscription
Let's start with the steps to suspend a subscription.
Steps
Go to the Subscription tab.
Open the subscription you want to suspend (it should be active).
Click on the Suspend button.
Click on Confirm.
Note: Once your subscription is suspended, the status of the subscription will change to suspended.
Use cases
To better understand the subscription suspension, we will observe together the three use cases below and their results:
The Actual date of interruption field is filled in and the Automatic prorating option is activated on the Corporate Name;
The Actual date of interruption field is filled in but the Automatic prorating option is not activated on the Corporate Name;
The Actual date of interruption is not filled in.
Case I
The Actual date of interruption field is filled in, the Automatic prorating option is activated and the Actual date of interruption is included in the billing period.
Result I
Draft invoices with a start date prior to or equal to the Actual date of interruption are kept and those with a date later are deleted as not applicable.
Issued invoices with an earlier billing period are not affected.
If there is invoices whose billing period includes or are superior to the Actual date of interruption, a prorated credit note is created to cancel them.
Case II
The field Actual date of interruption is filled in but the Automatic prorating option is not activated.
Results II
Draft invoices with a start date prior to or equal to the Actual date of interruption are kept and those superior are deleted.
Issued invoices are not impacted regardless of their billing period.
Case III
The Actuel date of interruption is not filled in.
Results III
Draft invoices are deleted.
Issued invoices are not impacted.