An error occurred while working on a payment?
Don't worry, you will find below the explanation of this error and how to handle this message.
Which automation is concerned?
Invoice creation from quotations
Error message: Erreur lors du batch Offer Automation OfferAutoInvoicing : unable to obtain exclusive access to this record > enregistrement(s) de l'offre.
Explanation:
If a user or another process changes the quotation while the process (batch) is trying to create an invoice, the batch cannot access this quotation.
How to handle this message:
You can restart the batch manually to bill the quotation in question.
Here is the article on this subject: Automation - Invoice generation from quotations.
How to avoid this problem in the future:
It is best to schedule the batch outside of office hours, when no one is using Frisbii. If you have no other option than to schedule the batch during office hours, when users are processing quotations, schedule it several times during the day. The next batch will take into account the quotation that was not processed by the previous batch.
Invoice Issuance
Error message: Unable to obtain exclusive access to this record or x records: enregistrement(s) du compte.
Explanation:
This error is due to a blocking access issue on the Salesforce side. Currently, our code is dropping the processing of this invoice due to this error. We have identified the issue and our RDI department will fix it in a future release.
How to handle this message:
If you start processing this invoice manually, the invoice will be processed. In our support articles, you will find the procedure for manual start at the end of each article (Testing Approach).
This workaround is only valid until the solution is provided in a future version.
How to avoid this problem in the future:
We will update this article when the corrective version is released.
Invoice sent out via email
Error message: Modèle de message {!1} non trouvé.
Explanation:
You have filled in the EmailTemplate Developer Name field when triggering the Apex class in your process (process builder).
Currently, the Apex class cannot find the email template you have set up.
How to handle this message:
There are three options to check:
You are using a formula to select the template, and the formula contains an error.
The selected template is not active.
When filling in the value in the Email Template Developer Name field, you inserted extra spaces behind the email template name.
How to avoid this problem in the future:
Always test changes thoroughly in a sandbox before going into production.
Activate email templates that are ready to use.
Check the process to avoid spaces in string fields.
Automated Dunning
Error message: Email not sent. The target object email address is currently marked as bounced.
How to handle this message:
A soft bounce is a temporary error or failure message sent by the server of the domain receiving an e-mail message to the server sending the campaign.
For example, it may be a message due to the temporary unavailability of the recipient mail server or a full mailbox.
You should contact the recipient of the e-mails to inform him/her of the unavailability of his/her e-mail box and discuss with him/her how you can ensure the proper delivery of the e-mails.
How to avoid this problem in the future:
There are applications that exist to test if an e-mail box is available.
Be careful not to use free tools, because otherwise you are giving the e-mail addresses of your customers to companies that collect e-mail addresses.