If you are not a system administrator please contact your system administrator. He or she will probably have an answer to your request. Moreover, the administrator is the best person to reformulate your request in a technical way if it needs be transmitted to Frisbii support.
Log in as an administrator to your Frisbii & Documentation space and click on the Contact Support button. Open a case for a feature or question about the use of a feature using the ticket creation form.
Note: if, in order to better respond to your request, the Frisbii Support Service asks you for access to your org, please follow this procedure Grant access to your org for the support team by granting access for one month.
If you are not a system administrator please contact your system administrator. He or she will certainly find a solution to your problem. Moreover, Frisbii support requires administrator rights to correctly analyze the problem. Therefore, only the opening of a request by an administrator will be taken into account.
Open a one-month support access to your production environment by following this procedure : Grant access to your org for the support team.
Org ID of the two orgs to use
Complete and detailed description of the malfunction with the complete error messages
and the error emails.
Description of the methodology (steps) to reproduce the malfunction
IDs and/or names of records with anomalies, on both orgs.
Here are the types of requests that are handled free of charge by the support team as part of your Frisbii license subscription:
If this feature is already available:
Our support team will give you further information on how to use it
An update of your application by the our support team might be necessary
If this feature is not available:
If it is included in our roadmap: we will inform you if possible of the date of availability of the feature and we will add you to the list of applicants to test it in priority
If it is not in our roadmap: we will study it to know whether or not we will add it to our roadmap. We will inform you of our decision.
While waiting for the functionality or in case of refusal to add it to the roadmap: we will propose to you the implementation of a specific solution in your environment (not included in the support guaranty).
If your request is for a Salesforce feature and not a Frisbii feature, you will be redirected to the Salesforce knowledge base and the Trailhead platform
If your request is for a Frisbii feature :
and an article is already available: you will be redirected to it.
and there is no article on the subject: you will be given an answer and an article will be written afterwards.
If it is a Salesforce malfunction: you will be redirected to Salesforce Support.
If it is a non-native malfunction of the Frisbii application (i.e. it is the result of specific configurations in your environment): we will suggest a paid support intervention to resolve it.
If it is a native malfunction of the Frisbii application: it will be dealt with free of charge by the our support team.
To submit a support ticket, simply log on to our Support and Documentation Experience site and click on the Contact Support button.
Remember: a complete ticket will be processed more quickly by our team, so please give as much relevant information as you can.
A few must-haves:
Explain your request as much as possible and fill in all the fields
Insert screenshots of the bug or a copy of the error message
Grant support access and transfer the org ID to Frisbii support
See this article Frisbii Support - Open a case for more details.
Please see this article to get the procedure.
Only administrators can grant Frisbii Support access to a sandbox.
It is essential to notify the Support team on your open case when access is granted. Without message, they won't know they can intervene.