---
title: "Error management"
slug: "envoi-par-mail-des-messages-d-erreurs"
updated: 2026-04-30T12:04:45Z
published: 2026-04-30T12:04:45Z
canonical: "help.frisbii.com/envoi-par-mail-des-messages-d-erreurs"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.frisbii.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Error management

In the event of an error during file generation, Linda found that it was possible to receive an e-mail to be notified of generation errors.

**/!\ Warning:**

File generation errors are linked to missing prerequisites, such as the ICS on the Corporate Name, an inactive PSP payment method, or missing bank details…

**and does not include errors related to chargebacks.**

As there is no API communication with the bank, it is not possible for Frisbii to know the errors in the event of chargebacks.

Here's how to configure an e-mail to be sent in the event of a SEPA file generation error.

### Sending generation errors by e-mail

1. From Salesforce Configuration
2. Search for "Custom settings"
3. Click on Manage "SEPA Settings"

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-R2PZD538.png?sv=2026-02-06&spr=https&st=2026-10-28T03%3A50%3A15Z&se=2026-10-28T04%3A50%3A15Z&sr=c&sp=r&sig=1OZd5kyCHnyz8wyijG9O3g8k1twvxTaZdw0aOQ0JkVg%3D)

1. Click on "New" to activate mail sending from the org: ![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-BSQGOYL3.png?sv=2026-02-06&spr=https&st=2026-10-28T03%3A50%3A15Z&se=2026-10-28T04%3A50%3A15Z&sr=c&sp=r&sig=1OZd5kyCHnyz8wyijG9O3g8k1twvxTaZdw0aOQ0JkVg%3D)

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/Capture d'écran 2026-04-07 165907(1).png?sv=2026-02-06&spr=https&st=2026-10-28T03%3A50%3A15Z&se=2026-10-28T04%3A50%3A15Z&sr=c&sp=r&sig=1OZd5kyCHnyz8wyijG9O3g8k1twvxTaZdw0aOQ0JkVg%3D) Then save.
2. Then enter the e-mail addresses that will receive the SEPA file, To do this, from "Custom metadata types": ![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-EVMEVOUX.png?sv=2026-02-06&spr=https&st=2026-10-28T03%3A50%3A15Z&se=2026-10-28T04%3A50%3A15Z&sr=c&sp=r&sig=1OZd5kyCHnyz8wyijG9O3g8k1twvxTaZdw0aOQ0JkVg%3D)

Click on "SEPA Email Recipient".
3. Start by entering the default email address: click on Modify in "Default": ![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-2F588XVY.png?sv=2026-02-06&spr=https&st=2026-10-28T03%3A50%3A15Z&se=2026-10-28T04%3A50%3A15Z&sr=c&sp=r&sig=1OZd5kyCHnyz8wyijG9O3g8k1twvxTaZdw0aOQ0JkVg%3D)
4. Enter the e-mail address of the main recipient
5. Repeat the operation by clicking on "New", if several users are to receive the SEPA file by e-mail.
6. Then go back to "Custom settings" and click on "SEPA Settings".
7. Check the box for "Notify in case of error":

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-5JWNETB1.png?sv=2026-02-06&spr=https&st=2026-10-28T03%3A50%3A15Z&se=2026-10-28T04%3A50%3A15Z&sr=c&sp=r&sig=1OZd5kyCHnyz8wyijG9O3g8k1twvxTaZdw0aOQ0JkVg%3D)

Configuration is now complete.