Here is a list of questions , which are often asked to the support:
Do payment schedules work in combination with Frisbii Pay?
Question:
You use settlement schedules and would like to combine this functionality with the new payment method.
Answer:
No problem! Settlement schedules are supported by the new functionality. Instead of a payment, the schedule will be displayed on the invoice PDF.
Does the invoice status have to be issued in order to have an invoice paid by Frisbii Pay?
Question:
It is possible that you receive payment for an invoice before it is issued (yes, this case is not very common). The invoice is therefore not issued when payment is expected.
Answer:
This is not a problem for Frisbii Pay. Instead of the reference, the invoice name (invoice number) will be displayed in Frisbii Pay in this case.
Is there a way to track transactions in the Frisbii Pay interface?
Question:
You haven't found a report in Salesforce that gives access to all the data concerning payments. How can you find the data?
Answer:
This side is managed by Frisbii Pay.
How long does it take to receive the money from Frisbii Pay into my bank account?
Question:
Your customers have made payments via Frisbii Pay, but the money hasn't arrived in the account immediately. Is this normal?
Answer:
Yes, the money arrives in the account within 2 to 3 days of the payment.
What languages are available for the payment page?
Question:
You want to make the payment page available in the user's language and are wondering, which languages are available in Frisbii Pay.
Answer:
Here is the list of available languages:
English
Danish
Swedish
Norwegian
Finnish
Icelandic
German
Spanish
French
Italian
Dutch
Polish
Hungarian
Romanian
Use the Languages field on the Contact object, to define the language your customer will see at checkout.
What are the conditions for sending payment receipt emails from Frisbii Pay?
Question:
You've run a test in your sandbox, but you haven't received the confirmation email from Frisbii Pay. Or a customer asks you why they didn't get a payment receipt email.
Answer:
The end customer receives a payment confirmation from Frisbii Pay, by email, only if the invoice is linked to a subscription in Sofacto.
In Frisbii Pay, the payment receipt is activated as follows: LIEN VERS L'ARTICLE.
What is the address for sending the Payment receipt email from Frisbii?
Question:
You've run a test in your sandbox, but you haven't received the confirmation email from Frisbii Pay. Or a customer asks you why they didn't get a payment receipt email.
Answer:
Here are the places to check the email address that was used for sending:
The email address that was entered in the Contact subject of the person who was declared as Contact in the Invoice subject.
If this field is empty : The email address that has been filled in for the billing contact in the Accounting Data object (which is linked to the Invoice).
If this field is also empty: Email of the billing contact on the Account (which is linked to the Invoice).
If this field is also empty: Email from the new Billing Email field available on the Account (which is linked to the Invoice).
Email not sent if fields are empty.
What is a bank reconciliation?
Question:
You're not from a sales background and you're trying to understand the term bank reconciliation.
Answer:
It's a reconciliation between sales accounting entries and bank entries.