---
title: "FAQ"
slug: "frisbii-pay-faq"
updated: 2025-11-06T08:14:47Z
published: 2026-01-07T10:04:05Z
canonical: "help.frisbii.com/frisbii-pay-faq"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.frisbii.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/19a644c9-fc53-43d5-969d-a908791ec490?sv=2026-02-06&spr=https&st=2026-10-28T00%3A15%3A09Z&se=2026-10-28T01%3A15%3A09Z&sr=c&sp=r&sig=xzA0e1uS9oVaIt6URDPbxt4RFURJcMGW3B4DUK2MU6w%3D)

Here is a list of questions , which are often asked to the support:

## Do payment schedules work in combination with Frisbii Pay?

**Question:** You use settlement schedules and would like to combine this functionality with the new payment method. **Answer:** No problem! Settlement schedules are supported by the new functionality. Instead of a payment, the schedule will be displayed on the invoice PDF.

## Does the invoice status have to be issued in order to have an invoice paid by Frisbii Pay?

**Question:** It is possible that you receive payment for an invoice before it is issued (yes, this case is not very common). The invoice is therefore not issued when payment is expected. **Answer:** This is not a problem for Frisbii Pay. Instead of the reference, the invoice name (invoice number) will be displayed in Frisbii Pay in this case.

## Is there a way to track transactions in the Frisbii Pay interface?

**Question:** You haven't found a report in Salesforce that gives access to all the data concerning payments. How can you find the data? **Answer:** This side is managed by Frisbii Pay.

## How long does it take to receive the money from Frisbii Pay into my bank account?

**Question:** Your customers have made payments via Frisbii Pay, but the money hasn't arrived in the account immediately. Is this normal? **Answer:** Yes, the money arrives in the account within 2 to 3 days of the payment.

## What languages are available for the payment page?

**Question:** You want to make the payment page available in the user's language and are wondering, which languages are available in Frisbii Pay. **Answer:** Here is the list of available languages:

- English
- Danish
- Swedish
- Norwegian
- Finnish
- Icelandic
- German
- Spanish
- French
- Italian
- Dutch
- Polish
- Hungarian
- Romanian

Use the **Languages** field on the **Contact** object, to define the language your customer will see at checkout.

## What are the conditions for sending payment receipt emails from Frisbii Pay? ​​​​​​​

**Question:** You've run a test in your sandbox, but you haven't received the confirmation email from Frisbii Pay. Or a customer asks you why they didn't get a payment receipt email. **Answer:** The end customer receives a payment confirmation from Frisbii Pay, by email, only if the invoice is linked to a subscription in Sofacto. In Frisbii Pay, the payment receipt is activated as follows: LIEN VERS L'ARTICLE.

## What is the address for sending the Payment receipt email from Frisbii?

**Question:** You've run a test in your sandbox, but you haven't received the confirmation email from Frisbii Pay. Or a customer asks you why they didn't get a payment receipt email. **Answer:** Here are the places to check the email address that was used for sending:

1. The email address that was entered in the Contact subject of the person who was declared as Contact in the Invoice subject.
2. If this field is empty : The email address that has been filled in for the billing contact in the **Accounting Data** object (which is linked to the Invoice).
3. If this field is also empty: Email of the billing contact on the **Account** (which is linked to the Invoice).
4. If this field is also empty: Email from the new Billing Email field available on the **Account** (which is linked to the Invoice).
5. Email not sent if fields are empty.

## What is a bank reconciliation?

**Question:** You're not from a sales background and you're trying to understand the term bank reconciliation. **Answer:** It's a reconciliation between sales accounting entries and bank entries.