Linda notices an error during the execution of the sampling batch. She tries to understand the source of the error. To do so, she consults the API Error Log in Frisbii.
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View API error log
Once the debit batch has been executed, an invoice has not been debited for various reasons.
In this case, you can use the App Launcher and consult the Frisbii object API Error Logs.
This is a log that will create an error record for each Salesforce to Frisbii Pay API call error.
Each error can be consulted, with details of the error, the date and the record associated with the error:
By clicking on the associated record, the Error Settlement will open.
From this Settlement, you can go back to the relevant invoice or return to the API Error Log record:
Using the information provided in the API error log, you can analyze the type of error or open a support ticket with the error details.
A payment with a Payment Status = Error is not included in the next batch of payments.
When the Payment is successful (the Payment is no longer “pending”), its API error record is automatically deleted.
Note: there is also a limit of 500,000 records for creating API error logs. Beyond this limit, our system automatically deletes the oldest records in order to limit storage space.
Frisbii Dashboard
The “Frisbii Dashboard: PSP Transactions” allows you to monitor the following elements:
List of failed transactions: the dashboard displays the number and amount of failed transactions over the last 7 days. But also the list of records in the Salesforce API Error Log to Frisbii Pay for the current and previous month. After consulting the error, you can carry out technical actions, or actions on Payments or Invoices, before relaunching the direct debit batch. If the problem persists or is not understood, you can open a support ticket, giving details of the error.
The list of credit cards due to expire in the next 45 days: when the credit card expires, payment via this card will fail, and you will find the record in the API Error Log. To anticipate this error, you can send your customers the direct debit authorization link from the Account, so that they can enter their new bank details. Read the article on Frisbii Pay: Apply changes to the subscription.
The list of successful transactions: the dashboard displays the number and amount of successful transactions over the last 7 days.
The list of Settlements associated with an API Error Log: the “Settlements and API Logs” report, which is not included in the “PSP Transactions Dashboard,” allows you to view all “Erroneous” Settlements without a date filter. As a reminder, a “Failed” Payment associated with an API Error Log will not be included in the next batch of withdrawals.