---
title: "Chargeback management"
slug: "gestion-du-rejet-de-prélèvement"
updated: 2026-04-30T12:04:11Z
published: 2026-04-30T12:04:11Z
canonical: "help.frisbii.com/gestion-du-rejet-de-prélèvement"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.frisbii.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Chargeback management

### Reporting a chargeback

Once the SEPA file has been sent to the bank, Mary is informed by the bank, or by the bank reconciliation, that a direct debit has been rejected.

2 possibilities:

- either Mary offers her customer another payment method
- or Mary decides to try the direct debit again by making a new deposit with her bank

We'll explain the 2 alternatives below.

#### Suggest an alternative payment method

Remember, by default, the Payment record is unchecked “pending” after generating the SEPA file.

So, if Mary doesn't want to debit her customer, after contacting him, she will offer to make a transfer.

From the Payment record, Mary performs the following actions:

- check the "pending" box
- change the payment method from "Direct debit" to "Bank transfer".

#### Suggest another try

After contacting her client, Mary decides to try again.

As a result, Mary performs the following actions from the Payment record:

- check the "pending" box
- reset payment status to "pending"

The Payment meets the batch trigger conditions and is ready to be integrated into the next SEPA direct debit file.