---
title: "Stripe - FAQ"
slug: "mode-de-paiement-stripe-faq"
updated: 2025-11-06T11:47:26Z
published: 2026-01-07T10:04:05Z
canonical: "help.frisbii.com/mode-de-paiement-stripe-faq"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.frisbii.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Stripe - FAQ

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image(453).png?sv=2026-02-06&spr=https&st=2026-10-28T01%3A33%3A38Z&se=2026-10-28T02%3A33%3A38Z&sr=c&sp=r&sig=grctMagR%2FpgkXcKaLpMWvDNawYTINI%2BdTUhGL1IlPAE%3D)

Here is a list of questions that are often asked of support :

## How do I set up payment success notifications for my customers?

**Question:**

You don't have a way of testing the information chain from A to Z, so you're left wondering whether the customer was notified after payment, and whether the transaction was a success.

**Answer:**

You don't need to configure anything, as the Stripe platform will inform your customers of their payment.

## Do payment schedules work in combination with Stripe?

**Question:** You use payment schedules and would like to combine this functionality with the new payment method.

**Answer:** No problem! Payment schedules are supported by the new functionality. Instead of a payment, the schedule will be displayed on the invoice PDF.

## Does the invoice status have to be issued in order for Stripe to pay an invoice?

**Question:** It is possible that you receive payment for an invoice before it is issued (yes, this is not a very common occurrence). This means that the invoice is not issued when payment is due.

**Answer:** This is not a problem for Stripe payment. Instead of the reference, the invoice name (invoice number) will be displayed in Stripe in this case.

## Is there a way to track transactions via a report/dashboard?

**Question:** You haven't found a report in Salesforce that gives access to all payment data. How can you retrieve the data?

**Answers:** This side is managed by Stripe. Here's an article to help you: [Find out how to manage your Stripe account using the Dashboard.](https://stripe.com/docs/dashboard)

## How much commission does Stripe charge on each transaction?

**Question:** Stripe is a paid service. You want to know how much commission they charge on each transaction.

**Answer:** > For more details: [Stripe pricing](https://stripe.com/pricing).

## How long does it take to receive the money from Stripe to my bank account?

**Question:** Your customers have made payments via Stripe, but the money hasn't arrived immediately. Is this normal?

**Answer:** Yes! The money arrives in the account within 7 days of payment (source: Stripe). Good to know : The more payments a Stripe account receives, the shorter the delay.

## What is a bank reconciliation?

**Question:** You're not from a sales environment and you're trying to understand the bank reconciliation term.

**Answer:** This is a reconciliation between the sales accounting entries and the bank entries.