--- title: "Explanation of error messages" slug: "raison-sociale-explication-des-messages-derreur" updated: 2025-10-03T06:56:55Z published: 2026-01-07T10:04:01Z canonical: "help.frisbii.com/raison-sociale-explication-des-messages-derreur" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.frisbii.com/llms.txt > Use this file to discover all available pages before exploring further. # Explanation of error messages An error occurred while working on the Corporate name or the Numbering period objects? ![](https://sofacto.file.force.com/servlet/rtaImage?eid=ka0Tx000000VBnB&feoid=00N1p00000JI0JP&refid=0EM1p000002z10F) Don't worry, you will find below the explanation and how to deal with this message. As an introduction, please find below the validation rules available for the corporate name: - [Activer_Regularisation_sans_Rrgul_Auto](/frisbii-app/docs/en/abonnements-la-régularisation-de-la-facturation#activating-the-feature) - Regularization only works when Automatic Regularization is activated. - [Periodicite_numerotation_annuelle](/frisbii-app/docs/en/raison-sociale-explication-des-messages-derreur#set-up-a-yearly-numbering-period) - Choosing a yearly numbering periodicity implies that the invoice and credit note prefixes contain the year - options {!YY} or {!YYYY}. - [Periodicite_numerotation_mensuelle](/frisbii-app/docs/en/raison-sociale-explication-des-messages-derreur#set-up-a-monthly-numbering-period) - Choosing a monthly numbering periodicity implies that the invoice and credit note prefixes contain the year - options {!YY} or {!YYYY} - AND the month - {!MM}. Please find below the validation rules available for the numbering period: - [Fin_periode_et_date_de_facture](/frisbii-app/docs/en/raison-sociale-explication-des-messages-derreur#end-vs-date-of-last-issued-invoicecredit-note) - The date of the last invoice issued cannot be later than the end date of the period. - [Periodicite_numerotation_annuelle](/frisbii-app/docs/en/raison-sociale-explication-des-messages-derreur#set-up-a-yearly-numbering-period) - Choosing a yearly numbering periodicity implies that the invoice and credit note prefixes contain the year - options {!YY} or {!YYYY}. - [Periodicite_numerotation_mensuelle](/frisbii-app/docs/en/raison-sociale-explication-des-messages-derreur#set-up-a-monthly-numbering-period) - Choosing a monthly numbering periodicity implies that the invoice and credit note prefixes contain the year - options {!YY} or {!YYYY}. - AND the month - {!MM}. Can't find your error message in this article? - Perhaps it is related to another object? Please consult the article [Administration - Explanation of error messages related to Frisbii objects](/frisbii-app/docs/en/administration-explication-des-messages-derreur-par-objet-frisbii). - Otherwise, please contact our support team via our Frisbii community. ## Error when creating/modifying the corporate name ### Set up a yearly numbering period **Error message:** *A yearly numbering periodicity implies that the invoice and credit note prefixes contain the year - options {!YY} or {!YYYY}.* **Explanation:** If the [validation rule](https://help.salesforce.com/articleView?id=fields_defining_field_validation_rules.htm&type=5) **Periodicite_numerotation_annuelle** is activated, you must set a prefix that corresponds to the annual periodicity. The variables {!YY} or {!YYYY} allow you to display the year in the invoice reference or to have the year in two or four digits. This allows you to distinguish your invoices from one year to the next. **How to deal with this message:** Add the variable {!YY} or {!YYYY} to your invoice/credit card prefix in the Company name (and if you are changing the current periodicity, also in the Numbering period object). Then save your changes. **How to avoid this problem in the future:** The numbering period is an object that must be configured once, and then not touched again, except in exceptional cases. Thank you for reading this article: [Numbering period - Field dictionary and configuration.](/frisbii-app/docs/en/période-de-numérotation-dictionnaire-de-champ-et-configuration) If you feel that you need to change the numbering period often, please check with your SI or consult Frisbii support, as it is very likely that your configuration needs to be revised. ### Set up a monthly numbering period **Error message:** *A monthly numbering periodicity implies that the invoice and credit note prefixes contain the year - options {!YY} or {!YYYY} - and the month - option {!MM}.* **Explanation:** If the [validation rule](https://help.salesforce.com/articleView?id=fields_defining_field_validation_rules.htm&type=5) **Periodicite_numerotation_mensuelle** is activated, you must set a prefix that corresponds to the periodicity. The variables {!YY} or {!YYYY} allow you to display in the invoice/credit reference the year in two or four digits, the variable {!MM} displays the current month in the invoice reference. This allows you to distinguish your invoices from year to year and month to month. **How to deal with this message:** Add to your invoice/credit card prefix in the Company Name (and if you are changing the current periodicity, also in the Numbering Period object) the variable {!YY} or {!YYYY} and the variable {!MM}. Then save your changes. **How to avoid this problem in the future:** The numbering period is an object that must be configured once, and then not touched again, except in exceptional cases. Thank you for reading this article: [Numbering period - Field dictionary and configuration.](/frisbii-app/docs/en/période-de-numérotation-dictionnaire-de-champ-et-configuration) If you feel that you need to change the numbering period often, please check with your SI or consult Frisbii support, as it is very likely that your configuration needs to be revised. ### Making a change in a french Corporate Name **Error message:***This field cannot be modified directly, in accordance with the French law. If you wish to modify it, please contact Frisbii support.* **Explanation:** This message is not very clear because it does not necessarily relate to what you want to do. In fact, this message is displayed because since the NF203 standard, the field Penalties in case of delay must be correctly filled in. You are therefore unable to save any changes because the message blocks you from saving. **How to deal with this message:** You need to fill in the field **Penalties for delay** with the following text (copy and paste as any other text will block you): *Any delay in payment shall result in the application of a late payment penalty at a rate equivalent to three (3) times the legal interest rate and a fixed recovery indemnity of €40, in accordance with the provisions of Article L. 441-6 of the Commercial Code.* If you wish to adapt this text, please contact Frisbii support (this text must be validated before insertion). You can then make any changes you wish to make to your Company Name and save. Reminder : If the **Penalties for delay** field does not appear in your Corporate name: go to Set up > Object Manager > Corporate Name > Page Layout > field > Click and drag the **Penalties for delay** field into the Additional Information section, then save. **How to avoid this problem in the future:** We fill in this field for you when we update your version. However, this problem may persist if your org was updated to Spring '20, so you will need to fill in the field yourself. ## Error when uploading the logo ### Upload a file that is not an image file **Error message:** *Please select a valid document.* **Explanation:** The purpose of uploading a logo is to display it on the invoice/offer/subscription PDFs. If you don't upload an image but another type of document, you will receive this error message because the display on the PDFs is only possible for an image. **How to deal with this message:** In order to get a correct quality, please upload an image (.png/.jpg) with a correct resolution and a maximum size of 300px wide. **How to avoid this problem in the future:** Once you have set up the logo, and the display is correct on the PDFs, please test any changes you want to make to the logo in a sandbox (partial copy) first, to check the result on your test invoices, before proceeding to production. ## Error when modifying the numbering period ### Manual modification of the invoice or credit note number **Error message:** *Manual updating of the invoice or credit note number is not allowed.* **Explanation:** The **Numbering period** object allows the management of the numbering of invoices and credit notes. As mentioned in this article [Invoice numbering](/frisbii-app/docs/en/raison-sociale-la-numérotation-de-facture), this numbering must be **chronological, continuous and not interrupted**. If you manually change the number of the next invoice or credit note, you risk creating gaps in the numbering, which is not allowed by french law.
How to deal with this message:
 1. You may want to intervene at this level because you started invoicing outside Frisbii and you must therefore initialise this number so that the numbering, which is obligatory, can keep this *chronological aspect, continuous and without break*.
Warning: After updating the number of the next invoice or credit note, remember to check the box again. If you keep this door open, you risk manual changes by users, which may cause further damage later on.
 1. If you: - have issued an invoice earlier than the date of the last invoice issued, or - have issued an incorrect invoice and now you are trying to make up for this mistake by changing the numbering period, please follow the instructions in this article instead: [Cancellation of an invoice issued with a credit note](/frisbii-app/docs/en/factures-annulation-dune-facture-émise-avec-un-avoir). **How to avoid this problem in the future:** The **numbering period** is an object that must be configured once, and then not touched again, except in exceptional cases. Please read: [Numbering period - Field dictionary and configuration](/frisbii-app/docs/en/période-de-numérotation-dictionnaire-de-champ-et-configuration). If you feel that you need to change the numbering period often, please check with your SI or consult Frisbii support, as it is very likely that your configuration needs to be revised. ### Changing the periodicity of the numbering **Error message:** *Manual updating of the numbering periodicity is not allowed.* **Explanation:** The periodicity (monthly, annual, infinite) of the numbering influences the numbering of invoices and credit notes. With monthly periodicity, a record of the numbering period is automatically created when the first invoice of the month is issued. If you modify this parameter after starting invoicing with Frisbii, you modify the entire numbering management and jeopardise the chronological, continuous and unbroken aspect of your numbering. Please read this article for more information on [Invoice numbering](/frisbii-app/docs/en/raison-sociale-la-numérotation-de-facture).
How to deal with this message:
  1. You want to change the periodicity when configuring Frisbii and before starting invoicing with Frisbii
  2. You have decided, after careful consideration, to change the periodicity (for the next period (Year/Month))
Warning: After updating the number of the next invoice or credit note, remember to check the box again. If you keep this door open, you risk manual changes by users, which may cause further damage later on.
  1. If you are not in the first two cases, we strongly recommend to do not change the periodicity.
 **How to avoid this problem in the future:** The **numbering period** is an object that must be configured once, and then not touched again, except in exceptional cases. Please read: [Numbering period - Field dictionary and configuration](/frisbii-app/docs/en/période-de-numérotation-dictionnaire-de-champ-et-configuration). If you feel that you need to change the numbering period often, please check with your SI or consult Frisbii support, as it is very likely that your configuration needs to be revised. ### End vs. Date of last issued invoice/credit note **Error message:** *The date of the last invoice issued cannot be later than the end date of the period.*
Explanation:
The validation rule Fin_periode_et_date_de_facture prevents that an invoice date issued in this period can be higher than the end date of the numbering period. This is particularly important for yearly and monthly periods, because once the end of the numbering period is reached, the next invoice/credit note must belong to the next period.

How to deal with this message:
This message only occurs if you manually set a next invoice/creditor date in the numbering period and this date is greater than the end of the period.

Warning: In any case, it is not good practice to change these dates manually.
The more you change the numbering period manually, the more likely it is to be corrupted and cause further error messages.
**How to avoid this problem in the future:** The **numbering period** is an object that must be configured once, and then not touched again, except in exceptional cases. Please read: [Numbering period - Field dictionary and configuration](/frisbii-app/docs/en/période-de-numérotation-dictionnaire-de-champ-et-configuration). If you feel that you need to change the numbering period often, please check with your SI or consult Frisbii support, as it is very likely that your configuration needs to be revised.