---
title: "Pause subscriptions in Self Service"
slug: "abonnements-pausieren-im-self-service"
updated: 2026-04-16T13:22:17Z
published: 2026-04-16T13:22:17Z
canonical: "help.frisbii.com/abonnements-pausieren-im-self-service"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.frisbii.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Pause subscriptions in Self Service

## Preliminary Remarks

In the **Pause subscriptions** tab, you can set whether and for how long a subscription (Self Service and Merchant Backend) can be paused.

Important differences between subscription pause and delivery break at a glance:

|  | Delivery Break | Subscription Pause |
| --- | --- | --- |
| Access Rights | active | blocked |
| Billing | yes | no |
| Delivery | no | no |
| will the outstanding deliveries be reduced? | yes | no |
| Invoicing | yes | yes |
| Premature termination | yes | yes |
| Extension of the subscription with a fixed term | no | no |

A subscription pause and a delivery break can also be set in the Merchant Backend on the customer's subscription. More detailed information on the differences between delivery break and subscription pause can be found in the following entry >> [**Subscription pause and delivery break**](/frisbii-media/docs/abopause-und-lieferunterbrechung)

---

## Pausing subscriptions and delivery break for print subscriptions

The functions of pausing a subscription or setting a delivery break can be activated or deactivated here for end customers in Self Service.

1. **Pause subscriptions**

If activated, customers can pause their subscriptions in Self Service.

> [!NOTE]
> Note
> 
> A subscription can only be paused if the accounting period and subscription interval are the same (e.g., a 1-month accounting period and a 1-month subscription interval).
> 
> A subscription cannot be paused for more than 12 accounting periods in Self Service.

The pause configuration is checked against the subscription's billing period using a “less than or equal to” rule. The configured maximum pause duration sets the upper limit. A subscription can only be paused if its billing period falls within the configured pause limit.

Example:

*If “maximum pause” = 1 month:*

- A subscription with an accounting period of 5 weeks cannot be paused.

If a subscription's billing period does not fall within the configured pause limits, a pause cannot be applied to that subscription.

In Self Service, customers are only offered pause periods that fall within the configured maximum range.

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-IHBTYSGQ.png)

1. **Delivery break for print subscriptions**

If the “Delivery break” option is enabled for print subscriptions, customers with a subscription that includes print issues can pause delivery. This can be done at any time, and there is no limit on the duration of the pause.

---

If activated, the option appears in Self Service as follows:

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image(971).png)