---
title: "Add an address to a customer account"
slug: "add-an-address-to-a-customer-account"
description: "Easily manage customer addresses for billing and delivery, set preferred addresses, and streamline your invoicing process with our comprehensive guide."
updated: 2026-09-10T13:20:54Z
published: 2026-09-10T13:20:54Z
canonical: "help.frisbii.com/add-an-address-to-a-customer-account"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.frisbii.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add an address to a customer account

## Overview

Addresses are stored on a customer's account and are used when billing that customer or delivering newspapers to that customer. You can add one from the customer's action bar or directly from either the Invoice Addresses or Delivery Addresses tab. A customer can have multiple addresses, with one marked as preferred.

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## Before you begin

- You have a customer account already created (via order/registration, the Merchant Backend, or the API).
- You have the **Create and update addresses** permission (requires **Create and update customer data**).

---

## Add the address

1. Open the menu item **Customers** and select the customer, either from the list or via search.
2. Open the **Invoice/Delivery Addresses** tab on the customer account. It shows all addresses currently on file, plus which subscriptions (if any) are linked to each one. Alternatively, from the action bar on the customer account, click **Add Address → Add an invoice address/Add a delivery address**, which takes you to the same form.
3. Click the **+** icon to open the new address form. ![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-OOEACGGL.png)
4. Toggle **Business customer** if this is a company address. This switches the form between private-person fields and company fields (e.g. **Company name** becomes available/required). Toggle Private customer if this is a private address.
5. **Fill in the fields -** Available fields include:
  - Salutation, academic title
  - First name, last name (and company name / additional company info, if a business address)
  - Street, street number, additional street info, postbox
  - Postcode, city, state, country
  - VAT number, phone number, job position
6. Click **Save** to create the address.
7. Optionally tick **Preferred** to make this the default address used automatically going forward. You can change which address is preferred at any time. ![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-EEMNCO18.png)

When the address is saved, it appears as a new tile in the **Invoice Addresses** tab. A tick icon on the tile marks it as the preferred address.

> [!TIP]
> Good to know
> 
> An invoice address can be copied into a delivery address (and vice versa) using the copy icon on the address tile — useful if billing and shipping are the same.
> 
> When you edit the invoice address and want to have the changes also at the exact same delivery address (or vice versa), you can click the checkbox “Also apply these changes to the identical delivery address” - and the changes are automatically applied.

> [!CAUTION]
> Limitation
> 
> An invoice address can only be deleted if it is not currently set as the preferred address.

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