---
title: "Create user"
slug: "benutzer-anlegen"
updated: 2026-08-03T13:51:02Z
published: 2026-08-03T13:51:02Z
canonical: "help.frisbii.com/benutzer-anlegen"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.frisbii.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create user

## Preliminary Remarks

The Merchant Backend provides user management for Merchant Backend users. Administrators can create new users and assign them to appropriate user groups, which in turn determine the permissions each user has.

For each user created, logins and failed login attempts are recorded in a log. Administrators can see whether a login was successful or failed, which helps identify inactive users and supports audits.

### Before you start

Users must be assigned to user groups, which is why user groups must first be created before users can be added. → [Create user groups](/frisbii-media/docs/benutzergruppen-anlegen)

---

## Add user

1. Click on **Add user**.
2. Determine **Username*** . The **Company Part*** cannot be changed and is part of the username in the login screen.
3. Enter first name* and last name*.
4. Optionally, the **department** can be specified.
5. Optionally, a **e-mail address** can be stored.

> [!TIP]
> **Note**: The entry of an e-mail address is mandatory for the role **Administrator** . If no e-mail address has been stored for the role **user** , the administrator automatically receives an e-mail if the user has submitted a request to reset the password.
> 
> After the user has been created, the user receives a registration e-mail containing their username@company. If no e-mail address has been stored, the user must be informed otherwise.
6. Define **Role*** using the drop-down menu (user or administrator).
7. For the role **user** , the **user group*** must also be selected to define the distribution of rights.
8. Select the user's **language*** .
9. Checkbox **Activate two-factor authentication** determines whether the user must perform two-factor authentication when logging in.

---

## Manage users

All created users are displayed in the list view. The view is divided into three tabs.

- **Active Users**: Users with active access to the system.
- **Disabled Users**: User was disabled by an administrator or security settings and cannot log in - the user cannot change this state and a log in attempt is handled like a false password log in.
- **Blocked Users**: Users who have been blocked due to repeated incorrect password entry and needs to reset his password to be able to log in again.

Blocked and disabled users can be unblocked by administrators.

### View login history

To view your users' login history, click on a user and then click the “Login History” tab.

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-19MDKWUZ.png)

### Commands

| ![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-KWE2AG86.png) | **Open Detail View** All information about the user can be viewed. |
| --- | --- |
| ![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-WVZX1QO5.png) | **Manage API Token** A unique access token can be generated for the user to enable secure API access. |
| ![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-IDJ8GZJS.png) | **Edit Merchant User** The user can be edited. ⚠️Username and company part **cannot** be edited. |
| ![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-VYCJ0KFM.png) | **Reset Password** The user/administrator receives an email for resetting the password. |
| ![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-7S0JPNUX.png) | **Reset Two-Factor-Authentication** The user must scan the QR code and configure the 2-FA again when signing in. |
| ![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-KME6MW03.png) | **Disable User** If users are disabled, they are displayed in the “Disabled Users” tab. |
| ![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-SG02NBPV.png) | **Activate User** In “Disabled Users” tab the user can be reactivated. |

## Related

- [Two-factor authentication for Merchant Backend users](/zwei-faktor-authentifizierung-für-merchant-backend-benutzer.md)
- [Create user groups](/benutzergruppen-anlegen.md)
- [Security Settings](/sicherheitseinstellungen.md)