---
title: "Cross-selling"
slug: "cross-selling"
updated: 2026-06-09T11:48:49Z
published: 2026-06-09T11:48:49Z
canonical: "help.frisbii.com/cross-selling"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.frisbii.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cross-selling

## Preliminary Remarks

Using **Cross-selling** , pricing can be controlled for customers who purchase several products. For example, if a customer has already purchased product A, they can get product B for less. Cross-selling also applies within a **shopping cart** if, for example, a main subscription is to be combined with a discounted subscription in one shopping cart. This can also be used with cross-client offers.

To create cross-selling, a tag must first be created and assigned to the desired source offer.

As a preferred offer, **time-based** and **credit-based subscriptions** can be used.

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-PA328SLB.png)

  

>> Help on the [creation of tags](/frisbii-media/docs/tags-erstellen)

>> Help on [Assigning tags to an offer](/frisbii-media/docs/tags-einem-angebot-zuweisen)

---

## Create cross-selling

- Click on **+Add rule**.
- Enter an **Internal title***.
- Optionally, add an **internal description**.

### Define rule

**Option 1:**

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-FCTXKSVA.png)

These rule settings determine the following:

If the customer has already bought offer A, he can buy the discounted offer B. As soon as he cancels offer A, the rule is no longer fulfilled and offer B is automatically exchanged for offer C (full price) at the next possible date.

> [!TIP]
> **Note**: In this case, only **single-step** time-based subscriptions can be selected as an offer.

If the check mark is set at **Send email to user** , the system email **Offer change** is sent **based on cross-selling .**

**Option 2:**

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-1UYVSAVY.png)

These rule settings determine the following:

If the customer has already bought offer A, he can buy the discounted offer B. As soon as he cancels offer A, offer B is also canceled at the earliest possible date and is not exchanged for an alternative offer.

> [!TIP]
> **Note**: In this case, Offer B can be both a single-step and a multi-step time-based subscription.

If the box at Send email to user is checked, the system email Subscription cancellation confirmation will be sent.

### Create texts

- **Description Condition applies** A text can be inserted here that is displayed to the customer in the checkout if they already have offer A.
- **Description Condition does not apply** A text can be inserted here that is displayed to the customer in the checkout if they do not have offer A and therefore do not receive the discounted offer.

---

## Callback behaviour

When a dependent subscription is automatically canceled because a cross-selling rule is no longer fulfilled (Option 2 above), a `CANCELLATION` callback is sent — one for the manually canceled primary offer and one for the auto-canceled dependent offer.

> [!WARNING]
> The auto-canceled dependent subscription payload looks identical to a normal user cancellation — `cancellationDate` is set, `successorReason` is empty. There is no dedicated flag to distinguish a relation-rule auto-cancel from a manual cancel in the callback payload alone. Use process context (e.g. another subscription was canceled at the same time) to identify the cascade.

| Subscription | Callback type | Notes |
| --- | --- | --- |
| Manually canceled primary offer | `SUBSCRIPTION` + `CANCELLATION` | Standard cancellation. `cancellationDate` is set. |
| Auto-canceled dependent offer (Option 2) | `SUBSCRIPTION` + `CANCELLATION` | `cancellationDate` is set. `successorReason` is empty — same shape as a user cancel. |
| Either, if status becomes INACTIVE immediately | Additional `SUBSCRIPTION` + `ENDED` | Sent in addition to `CANCELLATION`. |

> [!TIP]
> **Good to know**: For Option 1 (offer B is exchanged for offer C), the callback on the dependent subscription is a `CHANGE`, not a `CANCELLATION`, since the subscription is transformed rather than canceled.