Preliminary Remarks
Sales rules control complex processes within the checkout. Automation and scaling must be possible at all times. Certain restrictions therefore apply to the various sales rules.
There is also a priority or sequence according to which these rules are applied if several rules are to be executed.
Prioritization:
Misuse rules
Up-/Down-Selling
Age-related rules
Cross-selling
Limitations for bonuses
Bonuses do not work in combination with offers that are used as target offers in cross-selling, upselling, or downselling rules—or in age-related rules—for any offer type. These orders follow a different process than regular orders and would therefore never be billed, and the bonus would never appear on a delivery list.
Misuse rules
Misuse rules are always carried out first. Only then are other sales rules applied, if applicable.
Misuse rules must already be assigned to an offer at the time of purchase. If the misuse rule is only subsequently assigned to an offer, the rule does not apply to purchases made up to that point.
Age-related rules
Age-related rules cannot be used with an offer that already occurs in a cross-selling.
Cross-selling
Cross-selling can only be used for time-based and credit-based subcriptions.
Cross-selling cannot be used with an offer in different up-/down-selling rules.
Cross-selling cannot be used with an offer that already occurs in an age-related rule.
It is not possible to have one offer as a preferred offer in several cross-selling rules.
Up-/Down-Selling
Up-/Down-selling can only be used for time-based subscriptions.
Up-/Down-selling deactivates the check whether the offer has already been purchased - misuse rule.
Up-/Down-selling cannot be used in conjuction with shopping carts.
Up-/Down-selling cannot be used with voucher offers.
Up-/Down-selling disables the check to determine whether the access right used in the offer is already in use (the “Allow Multiple Purchases” flag).