---
title: "E-Mail Templates"
slug: "email-vorlagen"
updated: 2025-12-04T12:09:38Z
published: 2025-12-04T12:09:38Z
canonical: "help.frisbii.com/email-vorlagen"
---
> ## Documentation Index
> Fetch the complete documentation index at: https://help.frisbii.com/llms.txt
> Use this file to discover all available pages before exploring further.
# E-Mail Templates
## Preliminary Remarks
All relevant templates for correct automated communication with the end customer are available in the e-mail template area. Both headers and footers can be maintained. In addition, standard attachments such as general terms and conditions, cancellation policy and service description can be stored to ensure compliance with legal requirements. A Frisbii Media standard template is available for each template, which can be personalized.
💡 You can find a detailed step-by-step guide for creating a template, including header and footer and attachments, with examples here: [Step-by-step guide](/frisbii-media/docs/email-vorlagen#stepbystep-guide-create-email-template-in-the-client)
> [!NOTE]
> Note
>
> In the Mail Settings you can choose which system e-mails are to be sent to your customers. Give it some thought which system e-mails you want to sent and after that you can create e-mail templates.
>
> A list of all system e-mails can be found here: [Mail Settings](/frisbii-media/docs/verschiedenes-mail-einstellungen#overview-of-system-mails)
---
Frisbii Media provides the following options for creating e-mail templates:
## Create and customize e-mail templates
- Create up to 25 different e-mail templates for system e-mails
- Use Frisbii Media default templates or upload your own HTML templates
> [!NOTE]
> Note
>
> Our default templates are only available in German, English and French.
- Create templates in several languages
- Use template placeholders for dynamic content
- Set template as default: This template is used as fallback if the customer’s language is not available.
- Send test e-mails to preview the template The test e-mail is sent to the e-mail address stored in the user’s profile.
- Approve template and track changes: Newly created templates need to be approved before they can be sent out to your customers.
## Customize header and footer
- Store your company logo for all e-mail templates
- Create a footer containing legal information and links
- Maintain header and footer independently of mail templates
> [!CAUTION]
> Important
>
> The header and footer created are not automatically inserted into your e-mail templates!
>
> If you want to have the same header and footer for all your e-mail templates, they need to be added in each template using two functions. This approach makes the creating e-mail templates with header and footer less prone to errors and gives more flexibility.
>
> You can find detailed instructions how to insert header and footer into templates in the [step-by-step guide](/frisbii-media/docs/email-vorlagen#stepbystep-guide-create-email-template-in-the-client).
## Manage mail attachments
- Add standard attachments such as terms and conditions, cancellation policy, and service description
- Assign attachments to specific email templates
---
## Use template placeholders
### What are template placeholders?
Template placeholders are dynamic fields that are automatically filled with customer-specific data. They always begin with {{ and end with }}. Depending on the email template, we provide predefined template placeholders that can be copied by clicking on them and inserted into the HTML.
#### Example 1: Personal salutation
```xml
Hello {{.customer.firstName}},
Thank you for your order.
```
Result in the e-mail:
```plaintext
Hello Isabel,
Thank you for your order.
```
#### Example 2: Invoice information
```xml
Hello {{.customer.firstName}},
Please find attached your invoice for {{.invoice.accumulatedPrice}} EUR.
Please transfer the amount within 14 days.
```
Result in the e-mail:
```plaintext
Hello Isabel,
Please find attached your invoice for 49.99 EUR.
Please transfer the amount within 14 days.
```
#### Example 3: E-mail template combined
```xml
Hello {{.customer.firstName}},
Thank you for your trust. Your subscription has been successfully activated.
Your subscription details:
| Starting date: |
{{.subscriptions.0.firstBookingDate}} |
| Notice period: |
{{.subscriptions.0.cancellationPeriod}} |
| Invoice amount: |
{{.invoice.accumulatedPrice}} EUR |
If you have any questions, do not hesitate to contact us.
Kind regards
Your Frisbii Media Team
```
Result in the e-mail:
```plaintext
Hello Isabel,
Thank you for your trust. Your subscription has been successfully activated.
Your subscription details:
┌─────────────────────┬──────────────┐
│ Startng date: │ 01.03.2024 │
│ Notice period: │ 1 month │
│ Invoice amount: │ 49.99 EUR │
└─────────────────────┴──────────────┘
If you have any questions, do not hesitate to contact us.
Kind regards
Your Frisbii Media Team
```
### Extended functions
#### Conditional content (if/else)
Content can be linked to conditions in order to make an email variable.
```xml
{{ if .recurring }}
Thank you for renewing your subscription.
{{ else }}
Welcome to {{.company.name}}.
{{ end }}
```
#### Format date
Dates can be displayed in various formats.
```xml
{{ toDate "2006-01-02" (substr 0 10 ( .subscriptions.0.firstBookingDate | toString )) | date "02.01.2006" }}
{{ toDate "2006-01-02" (substr 0 10 ( .subscriptions.0.firstBookingDate | toString )) | date "2006-01-02" }}
```
#### Iterate over multiple items
For displaying all positions of an invoice in a list
```xml
{{ range .invoice.items }}
{{.title}}: {{.price}} {{$.invoice.currency}}
{{ end }}
```
#### Add global header and footer
```xml
{{ safeHTML .header }}
{{ safeHTML .footer }}
```
---
## Step-by-step guide: Create e-mail template in the client
**Use case**: We want to create an e-mail template for a payment receipt in English. For this template, we want to include a header and footer, and we always want to attach our general terms and conditions as an email attachment.
1. Click on **Templates** > **Mail Templates**.
2. In the action bar, click on **Add Header/Footer Template**.
> [!CAUTION]
> Important
>
> The headers and footers must be inserted into the email template later, otherwise they will not be displayed. We use the following functions for this: `{{ safeHTML .header}}` and `{{ safeHTML .footer}}` (see step 11).
3. Select **English** as language.
4. Enter the HTML in the header. **Example for header**:
```xml
LOGO:
Or Text:
```
5. Enter the HTML in the footer. **Example of footer**:
```xml
```
6. **Save** and then in the action bar, click on **Approve**.
7. Go back to the overviwe page.
8. In the action bar, click on **Add Mail Template**.
9. Select English as **language**.
10. Choose payment receipt as **Template**.
11. Below the text field, click on the button **Use default template** and confirm. Now we already have a text and style guide which we can adjust as we need. You also have the possibility to create an e-mail template from scratch without using the default template.
12. Insert header and footer.
> [!CAUTION]
> Note
>
> The standard templates already contain a footer. If you want to use your own footer, make sure to delete the predefined footer from the template.
>
> ```xml
>
> This is an automatically generated e-mail. Please do not reply to this e-mail. If you have any questions, please do not hesitate to contact our customer support.
> ```
Insert the following functions at the desired position in the HTML: `{{ safeHTML .header}}` for the header `{{ safeHTML .footer}}` for the footer 
13. Click on **Save** and then in the action bar on **Approve**.
14. Go back to the overview page.
15. In the action bar, click on **Add Mail Attachment**.
16. Enter a title, such as General Terms and Conditions.
17. Upload the PDF and optionally select to which e-mail it should be attached - e.g. only payment receipt.
18. Click on **Save**.
19. Test your e-mail template. Once all settings have been configured, you can test the email delivery. To do this, open the email template in edit mode and click on **Send test draft** in the action bar. The email will be sent to the email address stored in the user profile.
20. The template can also be set as standard so that this e-mail template is sent as fallback if the customer’s language is not available.
The e-mail could look something like this:
