Preliminary Remarks
An external order is an order that a customer A (invoice customer) pays for another customer B (delivery customer). The order that was placed for customer B is therefore documented in the tab External Orders .
The External Orders tab
The overview in the tab External Orders shows the external orders placed for the customer . The invoice customer is always entered as the customer.
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Example: If customer A has purchased a subscription for customer B, the external order is created in customer B's customer account. In the case of a digital product, the right to access the product is also stored in customer B's account, as he is the recipient of the service. However, the order and the invoice itself are stored in the account of the person who placed/payed the order, i.e. customer A.
The tab External Orders therefore shows orders in which the delivery customer is a different customer than the invoice customer. Both recipients must exist as customers of your company, as a non-customer would not receive access rights to the product in the case of a purchased digital product.
For more information on how to place a third-party order in Merchant Checkout, click here.