Preliminary Remarks
The menu item In-App Orders displays all in-app orders (Apple App Store and Google Play Store) that could be assigned to an existing customer in the Merchant Backend.
In order for an assignment to take place, there must also be the option to log in to the SSO within the app. If a customer now logs in with the same e-mail address that is stored at the customer in the Merchant Backend, the purchase can be assigned to the customer with the corresponding API call associate.
Assigning in-app orders has the following advantages:
By purchasing within an app, the customer can also access via a web browser without having to purchase a separate offer.
The in-app orders are visible directly on the customer data record in the Merchant Backend.
The terms of access rights from in-app orders can be viewed.
API endpoints:
Apple:
Google:
In-App Orders
All assigned in-app orders are listed in the list view. Click on the Order ID to open the detail view, where you can view all the information relating to your purchase.
In contrast to the detail view in the menu items App Store and Play Store Purchases, the customer ID in the Merchant Backend is linked here under General information.
The assigned customer can be opened either via the list view or via the detail view by clicking on the customer ID in the Merchant Backend.
Dissociate app purchases from a customer
You can unlink all Apple App Store and Google Play purchases from a customer directly in the Merchant Backend, without using the dissociate API call. This is useful, for example, if a customer wants their account to be deleted or anonymised: as long as in-app purchases are linked to the account, they count as active purchases and block the deletion.
Open the customer account.
Click Manage and select Dissociate App Purchases.
In the dialog, click Dissociate App Purchases to confirm. To cancel without making any changes, click Close.
The App Store Orders tab still lists the customer's orders, now with the status DETACHED.
Note
All in-app purchases of the customer are dissociated at once. You cannot select individual purchases.
The purchases stay valid in the app. The customer only loses the link between the app purchase and their customer account, for example access via the web browser.