---
title: "Cancellation Reasons"
slug: "kündigungsgründe"
description: "Create, activate, manage, and report cancellation reasons in the Merchant Backend, with multilingual options and customer subscription visibility."
updated: 2025-07-07T07:11:19Z
published: 2025-07-07T07:11:19Z
canonical: "help.frisbii.com/kündigungsgründe"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.frisbii.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancellation Reasons

## Preliminary Remarks

Any number of cancellation reasons can be created in the tab **Cancellation Reasons** . They can be activated or deactivated. The activated cancellation reasons are displayed in the tab **Sort Cancellation Reasons** . As soon as cancellation reasons exist, the sub-tab **Reasons** in the main tab **Settings** is given a green tick.

> [!NOTE]
> **Note:**
> 
> - If no settings are made, but cancellation reasons have been entered, the standardized cancellation process is carried out.
> - If no cancellation reasons have been entered, the customer can cancel with one click without having to go through the cancellation process.

The cancellation reasons can be viewed both in the customer account and in reporting.

---

## Add cancellation reason

- Click on **+ Add Cancellation Reason**.
- Enter **Internal Title***. This is only used for internal allocation and is not displayed to the customer.
- Enter **Unique ID***.
- Activate or deactivate **the Active checkbox** .
  - activated: The cancellation reasons is displayed to the customer during the cancellation process.
  - deactivated: The cancellation reason **does not** appear in the cancellation process.
- Fill in **the description** text box with a cancellation reason. Via **+** another language can be added and selected which language should be set as the default language.

## View cancellation reasons in the Merchant Backend (customer account)

The cancellation reasons can be viewed for each customer in the Merchant Backend.

- Open client view.
- Open the main menu **Customers**.
- Select customer from list.
- Navigate to **Subscriptions**.
- Open canceled offer via **Subscription ID**.
- In the tab **Subscriptions** on the left-hand side of the table, the **cancellation reasons** and the **end date** of the offer can be viewed.

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-XJXXAOXN.png?sv=2026-02-06&spr=https&st=2026-11-07T09%3A48%3A36Z&se=2026-11-07T10%3A48%3A36Z&sr=c&sp=r&sig=Fq3cCHd8qPOmA%2FpS6QxOKP8uCOJ4Embz%2FdeHDRapFX4%3D)

---

## Cancellation Reasons in the Merchant Backend

If a cancellation is carried out manually in the Merchant Backend, a cancellation reason can also be selected there for the report.

- Open the menu item **Customers** .
- Select customer.
- Navigate to **Subscriptions**.
- Select the desired **subscription** .
- On the action bar, click on **Cancel** and select the cancellation option.
- At **Enter reason for cancellation (optional)** a reason for cancellation can be selected via the drop-down menu.

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/cancel EN.png?sv=2026-02-06&spr=https&st=2026-11-07T09%3A48%3A36Z&se=2026-11-07T10%3A48%3A36Z&sr=c&sp=r&sig=Fq3cCHd8qPOmA%2FpS6QxOKP8uCOJ4Embz%2FdeHDRapFX4%3D)

---

## View reasons for cancellation in the report

The reasons for cancellation can be called up in a report in the Merchant Backend.

- Open the menu item **Reports** .
- Open the subsection **Cancellation Reasons** .

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/ab1cc01d-681a-40d7-a038-e339bc8af337?sv=2026-02-06&spr=https&st=2026-11-07T09%3A48%3A36Z&se=2026-11-07T10%3A48%3A36Z&sr=c&sp=r&sig=Fq3cCHd8qPOmA%2FpS6QxOKP8uCOJ4Embz%2FdeHDRapFX4%3D)

More information: [Reports](/frisbii-media/docs/reports)