---
title: "Mail Settings"
slug: "mail-settings"
updated: 2026-04-14T11:54:30Z
published: 2026-04-14T11:54:30Z
canonical: "help.frisbii.com/mail-settings"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.frisbii.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Mail Settings

## Preliminary Remarks

By default, the e-mail templates are managed by the contracting company.

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-K75QN869.png)

It is possible to make the settings for e-mail templates individually for the client. Various system mails are available in the Frisbii Media System for automated and manual dispatch to end customers. Individual system mails that are not required can be deactivated. The content and design of the e-mails can be [customized](/frisbii-media/docs/email-vorlagen).

If no adjustments are made, the system sends a standardized template that automatically adopts the company data.

> [!TIP]
> **Note**: If an external SSO is used for customer management, certain templates are not sent via the Frisbii Media System and should therefore be implemented externally. These are all templates that are created via the **SSO** source.

## Activate settings at client level

### Settings tab

- Click on **Edit**.
- Set slider **Use these settings instead of holding settings** to active.
- Set the slider **Activate this email setup** to active to be able to make settings.
- **Send BCC mails to the following address** can be filled in optionally. Different recipient addresses can be entered individually for each system e-mail in the table.

### Manage PDF attachments tab

- Click on **Edit**.
- Set slider **Use these settings instead of holding settings** to active.
- Uncheck/check which PDF is to be attached at private customer and business customer level.

### Define sender address

Under “Other Settings,” you can specify which sender email address to use. Frisbii Media offers three types of email delivery:

1. [Dispatch via Frisbii Media domain](/frisbii-media/docs/versand-über-plenigo-domain)
2. [Dispatch via SMTP server](/frisbii-media/docs/versand-über-smtp-server)
3. [Dispatch via your own mail domain](/frisbii-media/docs/versand-über-eine-eigene-e-mail-domain)

We also recommend limiting the sending of test emails in the staging environment to a specific recipient email domain to prevent test emails from being sent to “real” customers.

You can test the technical setup in the action bar by clicking “Test Settings.” The system checks whether the technical requirements for email delegation are correctly configured, particularly DNS and authentication settings such as SPF/DKIM, as well as the relevant connections. However, the test email is not actually sent via your defined email domain or infrastructure; it serves solely to confirm a valid technical configuration. For a complete end-to-end test, an actual email must be sent, e.g., by triggering a test order in the Frisbii Media Stage environment.

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-K4HDV8MB.png)

---

## Overview of system mails

The table presents the currently available e-mail templates and provides an insight into how they work.

| **System mail** | **Information** |
| --- | --- |
| Subscription paused | Trigger: when the function Pause subscription has been activated Time: when the pause is set even though the actual date for the pause is in the future Possible sources: Merchant Backend & Self Service |
| Subscription cancellation confirmation | Trigger: when the subscription has been canceled Possible sources: Merchant Backend & Self Service |
| Subscription pause ended | Trigger: when the function Pause subscription has been deactivated Possible sources: Merchant Backend & Self Service |
| Subscription delivery was paused | Trigger: when the function Delivery break has been activated even though the actual date for the delivery break is in the future Possible sources: Merchant Backend & Self Service |
| Subscription delivery pause was ended | Trigger: when the function Delivery break has been deactivated Possible sources: Merchant Backend & Self Service |
| Offer change due to cross-selling | Trigger: if an offer has been terminated through the use of cross-selling Possible source: Checkout |
| Registration confirmation | Trigger: when the registration process has been successfully completed Possible source: SSO |
| Payment failed notification | Trigger: if the customer actively revokes a payment that has already been successfully made or a comparable situation exists Possible source: System |
| Notification of a failed recurring payment | Trigger: if all payment attempts in an accounting period have failed Possible source: System |
| Notification of a failed payment attempt | Trigger: triggered after every single failed payment attempt in an accounting period Possible source: System |
| E-Mail already used for registration | Trigger: if an e-mail address already in the system is used for registration Possible source: SSO |
| Order | Trigger: after a successfully completed order, which: - does not trigger an invoice or - includes free products Data: includes PDF order confirmation Possible sources: Merchant Backend & Checkout |
| Confirmation of cancellation reversal | Trigger: if a cancellation is withdrawn before the end of the current subscription interval Possible sources: Merchant Backend & Self Service |
| Reset password confirmation | Trigger: when the password has been successfully updated and the password forgetting process has been completed Possible source: SSO |
| Email change confirmation | Trigger: when the process for changing a stored e-mail address has been started Data: Contains a security token Possible source: Self Service |
| Invitation to a multi-user offer | Trigger: if multi-user access data has been sent to a user Data: Includes an invitation code Possible sources: Merchant Backend & Self Service |
| Voucher purchase | Trigger: when a voucher offer has been purchased Data: includes PDF voucher Possible sources: Checkout & Merchant Backend |
| Purchase through up/down-selling | Trigger: if an offer was purchased through the use of up/down-selling Possible source: Checkout |
| Reset password | Trigger: when the forgotten password process has been started Data: contains a security token (validity: 15 minutes) Possible source: SSO |
| Invoice | Trigger: after a successfully completed recurring payment Data: - includes PDF invoice - includes PDF order confirmation* ***:** The "Order" mail template is not sent for an order that results in an invoice upon completion. Instead, the "Invoice" mail template is sent and in this case contains both the PDF order confirmation and the PDF invoice. Possible sources: Merchant Backend, Checkout & System |
| Registration completion | Trigger: when the registration process has been started Data: Contains a security token (validity: 1 day) Possible source: SSO |
| Welcome email for customers created via the merchant backend | Trigger: if a customer was created manually via the Merchant Backend Possible source: Merchant Backend |
| Change of payment method | Trigger: when a new payment method is stored in the customer account Possible sources: Merchant Backend & Self Service |
| Multiuser Added User (new feature version) | Trigger: when an existing user account is added to a subscription. Possible sources: Merchant Backend |
| Multiuser Invitation (new feature version) | Trigger: when a new customer (unknown to the system) is invited to use a subscription. Possible sources: Merchant Backend & Self Service |