---
title: "Dispatch via your own e-mail domain"
slug: "versand-über-eine-eigene-e-mail-domain"
description: "Set up a professional mail domain with domain delegation, SPF and DKIM DNS records, approval, and support email updates for reliable sending."
updated: 2026-02-18T12:20:50Z
published: 2026-02-18T12:20:50Z
canonical: "help.frisbii.com/versand-über-eine-eigene-e-mail-domain"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.frisbii.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dispatch via your own e-mail domain

## Preliminary Remarks

Sending e-mails via your own e-mail domain makes it possible to create professional and personalized e-mail communication. By using your own domain, e.g. "yourcompany.com", the e-mail address can be customized, which strengthens trust and seriousness towards the recipients.

---

## Set up dispatch via your own mail domain

The mail domain is set up via the menu items

- **in the contracting company**: Settings > Mail Settings
- **or in the client**: Settings > Miscellaneous > Mail Settings

The procedure itself is identical in both variants.

- In the field **Selection of the dispatch route**, select the option **Sending via domain delegation**.
- In the field **Sender E-mail address**, enter the desired e-mail address.
- Enter a domain in the **E-mail domain** field. The previously entered sender e-mail address must belong to the domain.

> [!NOTE]
> **Note**: Enter the domain **without** www. Otherwise the dispatch cannot be carried out.

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-6KMKK2QC.png?sv=2026-02-06&spr=https&st=2026-11-07T09%3A26%3A32Z&se=2026-11-07T10%3A26%3A32Z&sr=c&sp=r&sig=%2BIf%2Ft2p1w9OpNFR7DHnVpD3Aq0N5qrZdMjPskHlaXBk%3D)

By selecting the option **Sending via domain delegation**, the new tab **Mail Delegation** was loaded in the mail settings area. The necessary data on

- SPF entries
- DKIM information

is listed.

This data must be transferred to the **DNS settings of the e-mail domain configuration**. If the transfer was successful, a green checkmark is displayed for E-mail domain checked. Whether all settings have been made correctly can be checked, for example here [https://toolbox.googleapps.com/apps/dig/](https://toolbox.googleapps.com/apps/dig/).

> [!TIP]
> **Note**: The e-mail domain must now be approved. Frisbii Media takes care of this: [support@frisbii.com](mailto:support@frisbii.com)
> 
> As soon as all settings have been made correctly and checked, we will allow the mail delegation. Once it was successful, a green checkmark is displayed for e-mail domain approved.

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image(649)(1).png?sv=2026-02-06&spr=https&st=2026-11-07T09%3A26%3A32Z&se=2026-11-07T10%3A26%3A32Z&sr=c&sp=r&sig=%2BIf%2Ft2p1w9OpNFR7DHnVpD3Aq0N5qrZdMjPskHlaXBk%3D)

> [!TIP]
> **Note**: E-mails sent between the change of the mail delegation and the approval of the e-mail domain have the ending ["onplenigo.com](http://onplenigo.com)". To prevent this and minimize problems when sending emails, the steps described above should be carried out as soon as possible.

Finally, it should be checked whether the support e-mail address needs to be updated. This is managed in the client under **Settings > Company Data** and displayed to the end customer.

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/image-ZM50DEOS.png?sv=2026-02-06&spr=https&st=2026-11-07T09%3A26%3A32Z&se=2026-11-07T10%3A26%3A32Z&sr=c&sp=r&sig=%2BIf%2Ft2p1w9OpNFR7DHnVpD3Aq0N5qrZdMjPskHlaXBk%3D)