Mail Settings

Updated
  • Updated on Jul 14, 2025
  • Published on Jul 7, 2025
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Preliminary Remarks

By default, the e-mail templates are managed by the contracting company.

It is possible to make the settings for e-mail templates individually for the client.  Various system mails are available in the Frisbii Media System for automated and manual dispatch to end customers. Individual system mails that are not required can be deactivated. The content and design of the e-mails can be customized.

If no adjustments are made, the system sends a standardized template that automatically adopts the company data.

Note: If an external SSO is used for customer management, certain templates are not sent via the Frisbii Media System and should therefore be implemented externally. These are all templates that are created via the SSO source.

Activate settings at client level

Settings tab

  • Click on Edit.

  • Set slider Use these settings instead of holding settings to active.

  • Set the slider Activate this email setup to active to be able to make settings.

  • Send BCC mails to the following address can be filled in optionally.
    Different recipient addresses can be entered individually for each system e-mail in the table.

Manage PDF attachments tab

  • Click on Edit.

  • Set slider Use these settings instead of holding settings to active.

  • Uncheck/check which PDF is to be attached at private customer and business customer level.

Test settings

  • Click on Test Settings in the action bar.

  • Enter the e-mail address to which the test e-mail should be sent.

Overview of system mails

The table presents the currently available e-mail templates and provides an insight into how they work.

System mail

Information

Subscription paused

Trigger:
when the function Pause subscription has been activated

Time:
when the pause is set even though the actual date for the pause is in the future

Possible sources:
Merchant Backend & Self Service

Subscription cancellation confirmation

Trigger:

when the subscription has been canceled

Possible sources:
Merchant Backend & Self Service

Subscription pause ended

Trigger:
when the function Pause subscription has been deactivated

Possible sources:
Merchant Backend & Self Service

Subscription delivery was paused

Trigger:

when the function Delivery break has been activated even though the actual date for the delivery break is in the future

Possible sources:

Merchant Backend & Self Service

Subscription delivery pause was ended

Trigger:
when the function Delivery break has been deactivated

Possible sources:
Merchant Backend & Self Service

Offer change due to cross-selling

Trigger:

if an offer has been terminated through the use of cross-selling

Possible source:
Checkout

Registration confirmation

Trigger:

when the registration process has been successfully completed

Possible source:
SSO

Payment failed notification

Trigger:
if the customer actively revokes a payment that has already been successfully made or a comparable situation exists

Possible source:
System

Notification of a failed recurring payment

Trigger:
if all payment attempts in an accounting period have failed

Possible source:
System

Notification of a failed payment attempt

Trigger:
triggered after every single failed payment attempt in an accounting period

Possible source:
System

E-Mail already used for registration

Trigger:
if an e-mail address already in the system is used for registration

Possible source:
SSO

Order

Trigger:
after a successfully completed order, which:

  • does not trigger an invoice or

  • includes free products

Data:

includes PDF order confirmation

Possible sources:
Merchant Backend & Checkout

Confirmation of cancellation reversal

Trigger:
if a cancellation is withdrawn before the end of the current subscription interval

Possible sources:
Merchant Backend & Self Service

Reset password confirmation

Trigger:
when the password has been successfully updated and the password forgetting process has been completed

Possible source:
SSO

Email change confirmation

Trigger:
when the process for changing a stored e-mail address has been started

Data:
Contains a security token

Possible source:
Self Service

Invitation to a multi-user offer

Trigger:
if multi-user access data has been sent to a user

Data:
Includes an invitation code

Possible sources:
Merchant Backend & Self Service

Voucher purchase

Trigger:
when a voucher offer has been purchased

Data:
includes PDF voucher

Possible sources:
Checkout & Merchant Backend

Purchase through up/down-selling

Trigger:
if an offer was purchased through the use of up/down-selling

Possible source:
Checkout

Reset password

Trigger:
when the forgotten password process has been started

Data:
contains a security token (validity: 15 minutes)

Possible source:
SSO

Invoice

Trigger:
after a successfully completed recurring payment

Data:

  • includes PDF invoice

  • includes PDF order confirmation*

*: The "Order" mail template is not sent for an order that results in an invoice upon completion.
Instead, the "Invoice" mail template is sent and in this case contains both the PDF order confirmation and the PDF invoice.

Possible sources:
 Merchant Backend, Checkout & System

Registration completion

Trigger:

when the registration process has been started

Data:
Contains a security token (validity: 1 day)

Possible source:
SSO

Welcome email for customers created via the merchant backend

Trigger:

if a customer was created manually via the Merchant Backend

Possible source:
Merchant Backend

Change of payment method

Trigger:
when a new payment method is stored in the customer account

Possible sources:
Merchant Backend & Self Service

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