---
title: "How can I manually unblock access?"
slug: "wie-kann-ich-den-zugriff-manuell-entsperren"
updated: 2025-07-07T10:51:13Z
published: 2025-07-07T10:51:13Z
canonical: "help.frisbii.com/wie-kann-ich-den-zugriff-manuell-entsperren"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.frisbii.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I manually unblock access?

In the Merchant Backend, either customer access can be blocked completely (this also blocks product access) or product access can be blocked for individual subscriptions/products. Both blocks can be removed manually in the Merchant Backend in the customer account.

1. Product access blocked

- Open the customer account.
- Open the corresponding subscription.
- Access can be unblocked again in the action bar.

2. Customer access blocked

- Open the customer account.
- Access can be unblocked again in the action bar.