Calculations of amounts (invoice corrections, cancellations, etc.) are always carried out on the basis of days. Either the first or the last day is always included in the calculation.
Note: The service periods always end at 23:59:59, e.g. 07.05.2024 (=> 2024-05-07 23:59:59+00). However, the date shown on the invoice is 08.05.2024.
Example 1:
Subscription with accounting period of 12 months
from 01.02.2023 to 31.01.2024 = 364 days
(only the first or last day is counted!)
Invoice amount 235,20 € ./. 364 days = 0.646154 € per day
=> Cancellation as a gesture of goodwill with partial cancellation as of 01.12.2023:
from 01.02.2023 to 01.12.2023 = 303 days
(only the first or last day is counted!)
Daily price x term = correction amount
0.646154 € x 303 days = 195.78 €
Example 2:
Subscription with accounting period 6 months
from 08.11.2023 to 07.05.2024 = 181 days
(only the first or last day is counted!)
Invoice amount 90 € ./. 181 days = € 0.497237 per day
=> Cancellation as a gesture of goodwill with a partial cancellation on 08.12.2023:
from 08.11.2023 to 08.12.2023 = 30 days
(only the first or last day counts!!)
Daily price x term = correction amount
0.497237 € x 30 days = 14.92 €
The exact accounting periods can be found in the Merchant Backend and on the PDF invoice.
Merchant Backend:
Customer account > Subscription detail view
Customer account > Tab Invoices
PDF invoice:
