---
title: "How can I add a manual confirmation step for incoming orders?"
slug: "how-can-i-add-a-manual-confirmation-step-for-incoming-orders"
updated: 2025-07-10T13:07:36Z
published: 2025-07-10T13:07:36Z
canonical: "help.frisbii.com/how-can-i-add-a-manual-confirmation-step-for-incoming-orders"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.frisbii.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I add a manual confirmation step for incoming orders?

In the standard system, Frisbii Transform assumes that your customers can carry out orders independently and that these orders are not explicitly confirmed by you.

In some cases however it makes sense to insert a manual step that holds back orders until they are explicitly confirmed by you as the retailer. This confirmation step can for example be used to perform a manual risk check.

To support such use cases, we have developed the order confirmation functionality. If you would like to use the feature, please contact [support@frisbii.com](mailto:support@frisbii.com) for activation. You can use the feature without any extra costs if you use at least Plan L.

## How to apply the order confirmation

After the activation of the order confirmation the option *Order Approval* is displayed in all Plans.

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/orderApp plan.png)

This option controls for which Plans the order approval process is used.

If the option is active, orders successfully completed by customers are no longer automatically converted into contracts and contract changes. The orders are held back until approval or declination by you. Orders can be approved or declined via the REST API ( [approve](https://docs.frisbii-transform.com/reference/orders_approve_id_post)/ [decline](https://docs.frisbii-transform.com/reference/orders_decline_id_post) API calls) and in the Frisbii Transform admin UI. To approve an order in admin UI navigate to "Logs > Orders" and select an order with the status "ApprovalPending":

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/order app order det.png)

In the window that opens, you can then *Approve* or *Decline* the order. In case of an acceptance of the order, the contract starts with the original order date of the customer.

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/appr decl.png)