How can I manually process a chargeback?

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Frisbii Transform offers the possibility to handle chargebacks manually.

Navigate to "Activities > Account Reconciliation" and click on the "Add" button on the right.

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  • Choose "Chargeback" as the booking type.

  • Enter the name of the customer.

  • Use the ID of the payment transaction (for example, ''Transaction: xxxxx'') as a purpose.

  • Enter the full amount including handling fees (for example, -100).

  • Click on ''Continue''.

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The chargeback should automatically be assigned to the contract. If it didn't happen, you have to assign the back posting manually: Manual intervention after import of reconciliation files