---
title: "How can I manually process a chargeback?"
slug: "how-can-i-manually-process-a-chargeback"
updated: 2025-07-10T13:11:51Z
published: 2025-07-10T13:11:51Z
canonical: "help.frisbii.com/how-can-i-manually-process-a-chargeback"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.frisbii.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I manually process a chargeback?

Frisbii Transform offers the possibility to handle chargebacks manually.

Navigate to "*Activities > Account Reconciliation"* and click on the *"Add"* button on the right.

[![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/addrecon(1).png)](https://support.Frisbii Transform.com/hc/article_attachments/360026296280)

- Choose *"Chargeback"* as the booking type.
- Enter the name of the customer.
- Use the ID of the payment transaction (for example, *''Transaction: xxxxx''*) as a purpose.
- Enter the full amount including handling fees (for example, -100).
- Click on *''Continue''*.

[![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/charge.png)](https://support.Frisbii Transform.com/hc/article_attachments/360026296420)

The chargeback should automatically be assigned to the contract. If it didn't happen, you have to assign the back posting manually: [Manual intervention after import of reconciliation files](/frisbii-transform/docs/how-does-the-account-reconciliation-work#3-manual-intervention-after-import-of-reconciliation-files)