---
title: "Where can I find information about a payment transaction?"
slug: "where-can-i-find-information-about-a-payment-transaction"
updated: 2025-07-10T13:21:54Z
published: 2025-07-10T13:21:54Z
canonical: "help.frisbii.com/where-can-i-find-information-about-a-payment-transaction"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.frisbii.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Where can I find information about a payment transaction?

Information on all payments can be found in "Logs > Payment Transactions". If you want to know more about the cause of a failed payment, click on the "Detail" button.

[![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/paym.png)](https://support.billwerk.com/hc/article_attachments/4405337075602)

In the payment transaction details you will now find the error code and/or a PSP error message provided by the payment service provider. In this case, the customer has either not given a correct IBAN or not given an IBAN at all.

![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/err.png)

You can also filter the payment logs for a date range under "Logs > Payment transactions" and export the raw data as .csv:

[![](https://cdn.document360.io/b84e1b5d-2ba6-4465-8c62-fb45a2f31314/Images/Documentation/date.png)](https://support.billwerk.com/hc/article_attachments/360007066199)

The content of the export columns is defined as follows:

*Timestamp:* Timestamp of payment transaction creation in UTC.

*Customer:* Company name of the customer, first and last name of the customer if no company name exists.

*Contract:* ContractID of the contract to which the payment transaction is assigned.

*Amount:* Amount of the payment transaction.

*Provider, Method:* Payment provider and payment method through which the payment transaction was executed. E.g.: Frisbii Pay, Credit Card FrisbiiPay, Debit PayPal, BlackLabel

"BlackLabel" in this case means that it is a Blacklabel payment provider and the payment method used is unclear. The customer can have either a credit card or a bank account linked to his PayPal account. BlackLabel generally means that the used payment provider (PayPal) is explicitly visible to the end customer during checkout.

*Status:* Current status of the payment transaction. In this article you will find further information on the statuses.

*Preauthorization:* Information as to whether this is a preauthorization. If it is False, then it is not a preauthorization but a genuine full payment. If True, then it is a preauthorization. Pre-authorizations are used to check the validity of the means of payment in the ordering process.

*CustomerId:* CustomerID of the customer to whom the payment transaction is assigned.

*Currency:* Currency of the payment transaction.

*Trigger:* Trigger that led to the creation of the payment transaction. The following values are possible: Signup --> Payment was triggered by a signup order. Upgrade --> Payment was triggered by upgrade order Recurring --> Payment was triggered by recurring billing PaymentChange --> Payment was triggered by the customer's payment data change

*ProviderTransactionId:* Identifier of the payment transaction at the payment provider.

*InvoiceReferenceCode:* Reference code of the invoice for which the payment was triggered. If a payment is to settle more than one invoice, the reference code of the most recent open invoice is stored here.

*ConfirmedStatus:* Confirmation status of the payment transaction. This is only relevant for some payment providers and payment methods.

*ConfirmedAt:* Time stamp of the confirmation of the payment transaction by the payment provider in UTC. This is only relevant for some payment providers and payment methods.