Reporting a chargeback
Once the SEPA file has been sent to the bank, Mary is informed by the bank, or by the bank reconciliation, that a direct debit has been rejected.
2 possibilities:
either Mary offers her customer another payment method
or Mary decides to try the direct debit again by making a new deposit with her bank
We'll explain the 2 alternatives below.
Suggest an alternative payment method
Remember, by default, the Payment record is unchecked “pending” after generating the SEPA file.
So, if Mary doesn't want to debit her customer, after contacting him, she will offer to make a transfer.
From the Payment record, Mary performs the following actions:
check the "pending" box
change the payment method from "Direct debit" to "Bank transfer".
Suggest another try
After contacting her client, Mary decides to try again.
As a result, Mary performs the following actions from the Payment record:
check the "pending" box
reset payment status to "pending"
The Payment meets the batch trigger conditions and is ready to be integrated into the next SEPA direct debit file.