Preliminary Remarks
As a SaaS platform, we provide our services on the server side. The content is accessed by users via an individual combination of end device, operating system and web browser. A wide variety of scenarios are possible here. We ensure that our services can be accessed and used on a smartphone as well as on a desktop PC and via the widest possible range of browsers. Nevertheless, isolated problems may occur during use. The system used by the customer must always be taken into account.
Possible causes
Browser selection
Frisbii Media services are continuously adapted to the current state of the art in terms of functionality and security. We therefore recommend that your customers use the latest version of modern browsers to access the Frisbii Media Self Service or the Frisbii Media Checkout.
This is the only way to ensure that the content can be displayed as desired.
We actively support all browsers based on Chromium code, such as:
Google Chrome
Microsoft Edge
Display problems often occur in connection with the use of the Microsoft Internet Explorer browser. We therefore strongly recommend that you do not use Microsoft Internet Explorer .
Tip: The Microsoft Internet Explorer browser was replaced back in 2015 by Microsoft Edge as the default browser. In 2021, Microsoft discontinued support for the browser and the Internet Explorer officially discontinued.
Browser plugins
Certain browser plug-ins and add-ons may block the use of web services that are necessary for the correct display of Frisbii Media services. It is therefore advisable to use the browser without plugins and add-ons in the event of problems.
Network restrictions
In a corporate environment, network restrictions can lead to web services that are necessary for the correct display of the checkout or self-service. In such cases, users should contact the administrators of the network. Alternatively, in such cases, an order outside the company network, for example via a mobile device, can be considered as an alternative.