Preliminary Remarks
Advanced settings relating to the cancellation process in Self Service can be made here.
Cancellation Options
Activate/deactivate Allow cancellation at a given date using the slider: Customers can choose from later than the next possible termination date. The times at the end of the following subscription intervals are offered in order to generate billing-compliant notices of cancellation.
Use the slider Activate/deactivate Exceptional cancellation request : It is possible to link your own content for the cancellation request with a link. The customer thus leaves the Self Service and arrives at the desired page.
Appears as follows in Self Service:
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Link to your own content: Enter a link that navigates the customer to another landing page to go through a churn prevention process outside of Self Service.