Preliminary Remarks
All (partial) cancellations triggered by invoice corrections, invoice cancellations and cancellations are logged in the Refunds log.
The status can be changed manually. The status change can also be automated via the API.
Refunds
All refunds are listed in the list view.
The status indicates whether the refund is rejected or closed. These statuses are generated automatically via the interface to the corresponding PSP. The statuses open, in processand already refunded can be set by the merchant to log the progress in the event of a failed refund.
Via Commands the status can be changed manually. All changes are also logged.
The status can also be automated via the API: Refunds/operation/updateRefundStatus
Note: If the status is changed by the merchant or via the API, this has no effect on the actual situation. The status is only used to log the progress (see application example below).
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Click on the plenigo transaction ID to open the log Transactions, filtered by the corresponding transaction ID in order to be able to trace the transaction.
Application example
Due to a partial cancellation in the Merchant Backend, the amount must be transferred back to the end customer. The end customer has entered PayPal as the payment method.
Frisbii Media transmits the refund to PayPal and PayPal attempts to credit the refund to the end customer's PayPal account. This process is automated. This results in two scenarios:
The PayPal account is active and the refund can be credited to the end customer. If the refund is successful, PayPal will send the status "closed" to Frisbii Media. The refund in the Log Center is given the status "closed".
The PayPal account is inactive and the refund cannot be credited to the end customer. PayPal transmits the status "Rejected" to Frisbii Media. The refund in the Log Center receives the status "Rejected".
In this case, the merchant must take action and, for example, inform the end customer and ask them to provide their IBAN so that the amount can be transferred to their bank account. The merchant now has the option of manually setting the status to "in process" in the refunds. This helps to record and track progress. As soon as the amount has been successfully refunded, e. g. by bank transfer, the merchant can set the status to "closed".
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