Preliminary Remark
For each customer payment processed via a payment service provider (PSP), log entries are generated about the technical process. These log entries can be helpful in answering queries about the technical process of a transaction.
Transactions
For each payment, the relevant transaction details are displayed in detail.
In the upper third it can be filtered by Date range, Frisbii Media Transaction ID, PSP Transaction ID and Customer No.
Click on the arrow to view more information about the respective transaction.
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The status in the Active column only indicates whether the communication between Frisbii Media and the respective payment service provider was successful or failed. This alone does not always indicate whether a payment transaction was successful or not. This means, for example, that the communication between Frisbii Media and the PSP was "successful" - but the action was a SEPA_DEBIT_RETURN. Technically, the transaction worked, but the direct debit was returned. Payment of the amount has failed, which in turn means that it is still outstanding.
Notes:
If a refund fails on the first attempt, no further refunds will be made! Refunds are documented in the Log Center of the Merchant Backend.
If the customer revokes the payment, the PSP will block the bank details.
Common error messages
SEPA_VOID: SEPA_VOID is probably a cancellation or reversal of a previously authorized SEPA transaction. This could be necessary, for example, if there was an error or if the payer withdraws the authorization before the payment has been made.
SEPA_DEBIT_RETURN: This refers to the return or reversal of a SEPA direct debit. This can happen for various reasons, such as if the payer's account does not have sufficient funds or if there are problems with the transaction. A SEPA direct debit is normally returned by the payer's bank.
LOST means that the bank has decided in favor of the account holder and allowed the payment dispute.
CARD_DECLINED The card has been declined. If a card has been declined, the returned error also contains the decline_code attribute with the reason why the card was declined.
Note: It is important to note that the exact meaning and processing of these terms may depend on the specific payment service providers and the respective financial institutions. If specific information on these transactions is required, please contact the payment service provider processing the transactions.
All Stripe error codes can be viewed in the Stripe documentation: Error Codes | Stripe Documentation