Overview
Note
This is a module which comes with a fee and needs to be activated in the contracting company.
Please note that access to the customer service software is provided directly via Streilinger and that additional usage-based costs may apply, for example for IVR services or service hours.
Streilinger is a Germany-based provider of customer service, telephony and IVR solutions specifically tailored to the requirements of publishers. Its service portfolio also includes GDPR-compliant lead capture, external data protection services, cloud-based telephony and AI-supported tools for customer support. Further information is available at Streilinger Marketing.
The standard partner interface with Frisbii Media covers the following business processes:
Acceptance of orders
Cancellations
Follow-up and replacement deliveries
Partial credits and cancellations
Invoice corrections
Changes to billing and delivery addresses as of a specific date
Changes to billing frequencies
Changes to payment methods, including the proactive switch from invoice payment to direct debit
Holiday interruptions
Granting temporary access rights as a goodwill gesture
Creation of multi-user accounts
In addition, customer-specific adaptations are possible, for example to establish cross-selling and upselling processes as well as win-back measures for inbound and outbound activities.
In combination with additional partner modules, such as the Logistics Connector, further expansion stages are planned for the future, including:
Information on district delivery disruptions
Individual goodwill automations in the event of delivery problems, for example digital provision or monetary credits
Configuration
To use Streilinger with Frisbii Media, follow these steps:
1 Activate module in the contracting company
Admin rights are required!
Open the contracting company.
Go to Contract Modules.
Scroll down to inactive contract modules.
2 Create Partner Token
Open the client for which Streilinger should be activated.
Open Settings → Development → Partner Settings.
In the Streilinger box, click on Activate.
Share the token created with your tech team for them to be able to retrieve data via the Partner API.
How to access Frisbii Media data via Partner API
👩💻 Partner-APIFind the Partner-API-documentation with all endpoints you need for Streilinger here: Streilinger Partner-API
Authentication
To access functions from the Partner API a valid plenigo partner token must be provided as header.
curl -i -H "X-plenigo-partner-token: PLENIGO_PARTNER_TOKEN" -H "Content-Type: application/json" https://hostname/resourceHeader parameter name: X-plenigo-partner-token
API Base URL
All API requests are sent to the following base URL:
https://partner-api.frisbii-media.com/api/v1.0/public/The /public/ path segment is a fixed part of the URL and must be included in every request.
Additional paths are appended to the base URL depending on the desired functionality:
Example – full URL for customer search:
https://partner-api.frisbii-media.com/api/v1.0/public/customersYou can find all endpoints in the Partner-API: Streilinger Partner-API
Further Information
For more information, visit our partner Streilinger's website: https://streilinger.de
If you have questions about the API or your Partner Token, please contact our support team.