This article will show how to do a full or partial refund.
Find the invoice to be refunded
Click on Customers > Customers and choose the customer that should be refunded.
In the Invoices box, click on the Invoice to be refunded.
Refund the invoice
Caution
A refund cannot be reversed. The best way to solve this is to ask the shopper to transfer the amount refunded by accident.
Click on Refund.
In the pop-up, choose either online refund or manual refund.
Online refund: Define the amount to be refunded (full or partial refund)
Manual refund: Choose the method how the money is refunded, the payment date and price.
Click on Confirm.
Acquirer errors
Declined by the acquirer: Sometimes the refund will be declined because your account at the acquirer is low or empty. Please contact the acquirer to get to know the specific reason.