Payouts

Overview

Payouts are operational cash disbursements used to transfer funds to recipients outside of the standard billing flow.

Payouts are primarily a settlement feature and are not intended for online shops which use Frisbii PAY for customer payments and refunds for returning funds to customers.

It is important to understand that payouts do not represent invoices or billing events. As a result, they are not reflected in Frisbii's accounting exports. This is an intentional design decision. Automatically converting payout executions into ledger postings would introduce material risks, including incorrect period recognition, double-posting of accruals or payables, incorrect tax or FX treatment, and increased audit exposure. To protect the integrity of financial records and reduce audit risk, Frisbii deliberately excludes payouts from the standard accounting export.

Frisbii currently supports payouts through three acquirers: Clearhaus, Rapyd, and Evry.

Access to the Payouts Interface

In order to access click on Payments → Payouts on the navigation sidebar.

If Payouts have already been created they are displayed in this list.

Table columns of the Payouts List

State	Created, Processing, Failed, Paid
Payment Method	The payment method that was used for the payout.
Amount	The amount that was paid out.
Text	The text defined in the description field when creating the payout.
Handle	The handle either automatically generated or customized when creating the payout.
Customer	The customer ID
Created date	Timestamp when the payout was created.
Paid date	Timestamp when the payout was paid.
Failed date	Timestamp when the payout failed.

Filter the list and manage columns

You can adjust the view of the list by adding or hiding relevant/irrelevant columns as you see fit:

Click on the icon.
Add or hide certain columns by using the slider.

You can add filters you need regularly.

Click on the icon.
Add or remove certain filters by using the slider.
Click into the filter to either type into or select from the drop-down list.

Create Payout

Payouts can be created in the customer’s account.

In the navigation bar, click on Customers → Customers.
Open the customer the payout should be created for.
Scroll down to the Payouts box and click on Create Payout.
In the editing view, enter a description as to why the payout was carried out and choose an active payment method.

After saving, the payout is logged in the payouts list (Payments > Payouts).

FAQ

How are payouts handled in Frisbii?

Frisbii doesn’t manage payouts directly. All payouts—also called settlements—are handled by your acquirer (the bank or payment institution you’ve contracted with). In Frisbii, “Payout” refers to the transfer of settled funds from your acquirer to your business bank account.

⚠️ Don’t confuse this with refunds or payouts to your customers’ cards (e.g., via Visa or Mastercard). Those are separate flows from your merchant account back to your customer.

Who sends the funds to my bank account?

Your acquirer handles this, following the payout schedule you’ve agreed with them after a payment is processed through Frisbii.

When will I receive my payouts?

Timing depends on your agreement with the acquirer. Common schedules include:

Daily
Weekly or bi-weekly
Based on thresholds or manual triggers
Contact your acquirer to confirm or adjust your schedule.

Can I track payouts in Frisbii?

Frisbii shows payment status (e.g., successful, refunded), but not payout details. For payout breakdowns and confirmations, use your acquirer’s portal.

Whou should I contact if I haven’t received a payout?

Reach out to your acquirer.

If you’re unsure who that is, Frisbii Support can help you identify them.

Why doesn’t Frisbii manage payouts directly?

Frisbii is acquirer-independent, giving you the freedom to choose your provider and control payout terms, fees, and settlement timing.

Which acquirers support payouts?

At the moment, the following acquirers support payouts:

Clearhaus
Rapyd
Evry