Subscriptions

Preliminary Remarks

The Subscriptions tab lists all subscriptions that the customer has purchased.

The list view provides comprehensive information about subscriptions at a glance. The individual subscription can be opened in the detail view, where further information can be viewed and various actions can be carried out.

Note: All prices shown here are gross prices.

List view

Subscriptions Tab

By default, all subscriptions, both active and inactive, are displayed in the list.  

1. The slider can be used to hide inactive subscriptions.

2. Already expired and future levels of a subscription are automatically bundled with the active level.

3. Click on the arrows to open more information on the past/future step.

Multiuser Subscriptions Tab

When a user is added/invited to a multiuser subscription and the subscription is activated, this multiuser subscription is displayed here.

The subscriptions can be

• canceled now
  → If cancellation is to be withdrawn, a new subscription must be created.

• canceled at a given date
  → If cancellation is to be withdrawn before the specified date, the subscription is activated again.

Why is the "Renew” button greyed out?

→ The button is greyed out if the maximum user amount defined in the multiuser subscription has already been exceeded and no more users can be added.

Detail view - Action bar

1. Change Payment Method and Addresses: The payment method, delivery address and billing address can be changed for this subscription.

2. Cancel: There are various cancellation options depending on the type of offer. The cancellation options in detail can be found here >> Cancellation Options  

3. Pause: Here the subscription can be paused or a delivery break can be set. You can find out more here >> Subscription break and delivery interruption

4. Goodwill: There are various options for granting goodwill.

• Add access right (for time-based and issue-based subscriptions)

• Add accounting period for free (for time-based subscriptions)

• Redeliver issues for free (for issue-based subscriptions)

• Add free issues (for issue-based subscriptions)

More about goodwill >> Goodwill Functions

5. Retry Payment: Either past periods or the current period can be billed here. The past periods option is available if payments fail (due to expired credit card, inactive bank account, etc.). Process control can be used to define how often a payment attempt should be made automatically. This can be triggered manually via Past Periods. Past periods can only be billed if product access is not blocked in the period.

6. Block/unblock Access: Access for this subscription can be blocked manually here. As soon as the subscription has been blocked, the blocked label appears in the subscription status. To unlock access again, click on Unblock access in the action bar. The customer is not informed about the blocking - neither by e-mail nor in Self Service.

7. Invoices: Invoice dispatch can be deactivated via Deactivate Invoice Dispatch . The customer will therefore not receive any further invoices for this subscription. If no recurring invoices are to be sent to customers in general, this can be set in Settings > Financial > Invoice Settings > Invoice Management . Future invoices for this subscription can also be sent by post via Send Invoices by Post. You can also switch back to e-mail delivery at any time.

8. Add Order Identifier: An order indicator can be added to a subscription at a later date.  Edit Additional Data: Additional data can be edited on the subscription.  

Detail view - the different tabs

Subscription

All information about the subscription is displayed here.

If it is a multi-step subscription, the step and their corresponding data are displayed on the left-hand side. Clicking on one of the levels takes you to the corresponding step data.

Note: For issue-based subscriptions, the outstanding deliveries are also displayed. As soon as all deliveries within the current accounting period have been delivered, the counter is set to 0. It is updated to the full number of outstanding deliveries as soon as the invoice for the next billing period has been created.

Data on the invoice recipient, invoice address and delivery address, as well as all important data relating to the product (name, quantity, discount, status, price per issue, unit price, price sheet) are displayed. In the lower area on the left-hand side, further subscription data such as subscription number, type, contract details, etc. are listed. On the right-hand side you will see data on the payment method and booking data.

Issues

This tab is only displayed for issue-based subscriptions and shows the delivery log for each offer step. All issues already delivered are sorted here in ascending order.  

Invoices

All invoices already created are listed here .  The invoices can be opened and downloaded in the detail view.

Activities

A history of what has been changed to this subscription is automatically created here. An activity can be added manually by clicking on the plus symbol.

Additional Data

All data that has been added to the subscription is displayed here.

Accounting Periods

Here you can track whether access was blocked during an accounting period and what triggered this blocking (e. g. unsuccessful debit - see also settings for process control).

Note:

If "CUSTOMER" is displayed as the error source, the process control settings apply.

If "MERCHANT" is displayed as the error source, the process control settings do NOT apply.

Discount

Grant a discount on the customer’s active subscription, for example, for goodwill reason.

Use Cases

1. A customer is on a monthly subscription plan. You want to offer them a discount for their next subscription step. You set up a discount that automatically applies starting with their next renewal and expires after the selected step. No further action is required—the discount ends automatically, and the customer returns to standard pricing.

2. A long-term customer experiences service issues and you want to compensate them. You apply a permanent discount to their subscription that will remain in effect for as long as they stay subscribed. This shows your commitment to customer satisfaction without requiring ongoing manual adjustments.

3. A customer experiences service issues and you want to compensate them. You grant a temporary discount to their subscription that will run out automatically after the given time.

Important note

The discount is going to be valid for the next invoice(s). No partial cancellation and no invoice correction is triggered retroactively.

Example:

Subscription interval: 1 month (billed every month on the 2nd)

Discount set from 03.02.2026 until 01.04.2026

Invoices discounted: only the invoice on 02.03.2026

→ If you want to give a discount on an already billed period, you can do an invoice correction.

Follow these steps to give a discount on subscription level:

1. In the subscription detail view, click on % Discount.

2. Define the discount runtime.

   1. Permanent: The permanent discount can start immediately or - if the subscription has several steps - start from a selected step (e.g. step 2). The discount does not have an end date. It can be manually canceled any time.

   2. Selected step: This option is available if the subscription has several steps. The discount ends when the step runtime ends.

      Restriction

      You can only grant a discount on future steps! In Frisbii Media, the invoice for the currently active step has already been created, and as we do not support discount retrospectively, the discount cannot be granted on the currently active step, but only on future steps.

      Be aware that if you choose the last step and the subscription does not have an end date, then the discount does not have an end date and the discount must be manually terminated, if necessary.

   3. Temporary: Give a discount for a selected period of time. The discount ends when the end date is reached.

      Note on issue-based subscriptions

      As the start and end dates of issue-based subscription steps are not fixed in advance, it cannot be guaranteed whether the time-limited discount will apply only to the current step or also to subsequent steps.

3. Define the discount in percent for this subscription.

   You cannot give a discount of 100 %. If you want to give a discount of 100 %, use the goodwill function “Add accounting period for free”. This function can be found in the customer account in the action bar under Goodwill.

   

   
   

4. Give a reason for granting this discount by using the free text field, or a predefined text block.